Knowledge Management is a key capability for enhanced customer support. Learn more in this article by Chris Hall.

Find out why companies are employing Dynamic Case Management.

How to achieve a 360 degree view of customer information for dramatic results.

Welcome complaints! As long as you get complaints from someone who is interested in your service and wants to help you improve.

Word of mouth is now the name of the customer service game.

Adopting a people-Centric Approach can help improve customer satisfaction and profitability.

Top 5 ways service professionals can consistently deliver excellent customer service time after time, call after call, email after email.

When it comes to improving your service, customers want some important things from your Customer Service Representatives.

Remember the bygone days of great service – with a few modern day examples.

Learn from these customer service mistakes and keep the heart of your business beating.

Even when dealing with ungrateful customers, give the best that you have to give.

The results of a brainstorming session where the attendees came up with 65 customer service best practices. Here they are.

Here are 5 ways that you can ensure customer satisfaction on your next product or service transaction.

Norman Huckerby presents his top ten tips for keeping your customer service alive and kicking.

Three ways to ensure your customer surveys get noticed – and filled out.

Showing customers, respect, graciousness, and appreciation, will benefit the customers, the community and ultimately the bottom line. Gain satisfied and loyal customers by being hospitable.

Why allowing your customer service teams to be themselves is key to great service. Matt Lynch, CSO at Big Sofa explains.

A look at the cause-and-effect of customer satisfaction and increased revenue.