How Not to Treat Your Customers: 7 Things Customers Hate to Hear
Shep Hyken reflects on an unpleasant customer experience and provides some important lessons on how not to treat your customers..
10 Ways to Reduce Lineup Stress for Staff and Customers
Jeff Mowatt takes a look at the impact of waiting in line and how to improve the experience for customers and employees..
Securing the Future of High Street Retail
Week in, week out it seems we read about another retailer that has bitten the dust. So, how can UK high streets survive? Read on to learn more..
KCB Bank Improves Customer Experience Using Sparkcentral Customer Service Platform with WhatsApp Support
Sparkcentral today announced that KCB Bank Kenya customers will now be able to interact with the Bank via the popular messaging service WhatsApp..
4 Principles for a Great Customer Feedback Program
If you want to deliver great customer service, you need a sold customer feedback program – one that’s based on the 4 principles outlined here..
Australian Startup Localz Opens Its Doors in Culver City
Localz has chosen to join Amazon, Apple and Google and open its first US office in the rapidly expanding tech ecosystem of Culver City..
5 Tips for Managing Multiple Customers
While there are no absolute rules for juggling customers here are five tips that work well in reducing stress and boosting customer loyalty..
Good Medical Manners Equal High Patient Satisfaction
If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now..
Webinar: Supercharge Your Customer Support Team
Hear from Home Depot, Guru, PVH, Microsoft & CXPA on how they empower their agents with the tools and strategies to deliver the ultimate CX..
ID R&D Simplifies Enterprise Integration and Cross-Channel Enrollment for Voice Biometrics with IDVoice v2.7
Newest version of ID R&D unifies enrollment across channels with a 10X increase in biometric matching speed..
Redefine Your Call Center with Co-Browsing Software
Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher..
How to Use Email Marketing to Drive More Customer Loyalty
Keeping a customer is cheaper than acquiring a new one. So how do you use email to drive more customer loyalty? Here are some tips to improve your strategy fast..
5 Ways to Eliminate Customer Service Friction
Shep Hyken shares a list of areas with opportunities to eliminate friction and displeasure for the customer..
Webinar: The Future of Customer Service
Join experts from Gucci, Sky and Customer Lifeguard in this free webinar to uncover how to strategize for the future with a successful multichannel customer experience..
British Gas Goes the Extra Mile to Improve Customer Experiences with Localz
Powered by Localz technology, British Gas’ new “On my way” platform is helping keep its position as the leading energy supplier in the UK..
How to Make Customers Love Your Contact Centre’s Chatbot
Here we take a look at some simple ways you can ensure your customers will love your contact centre’s chatbot, rather than loathe it!
Six Secrets to NEVER Share with Customers
Jeff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors..
Predictive Customer Support: Fix It Before It’s a Problem
Shep Hyken explains how to ensure your customers get the support not only before they know they need it, but before the problem ever occurs..
GCOM Part of the Growing Gamification and AI Market
The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024..