4 Strategies to Drive Customer Loyalty: Post-Pandemic Edition
In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains..
Intercom Brings Enterprise-Grade Efficiency and Scale to Conversational Support
Businesses no longer have to choose between clunky email ticketing systems that work for their team and the modern, messenger-based experience customers demand..
Thirteen Boosts FM Services With Bigchange Mobile Cloud Tech
Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by Leeds-based BigChange..
5 Habits of Exceptional Customer Service Managers
Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams..
3 Ways to Embrace the Evolving World of Remote Work
Magnus Geverts of Calabrio shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions..
5 Ways Live Chat Can Help Your Business—and How to Find the Best Software
Here are some of the key benefits of implementing live chat as well as some tips on how to choose the best software for your organization..
Customer Service and Experience Summit 2020 – Free Pass
Join 25+ industry leading speakers, ranging from across the customer service, experience, care and support communities at this free virtual event..
Five Essential Tools for Better Customer Service
Customer service tools not only make it easier for you to reach out to your clients, but they also help to analyze and manage customer data to make informed business decisions..
AI to the Rescue: First Aid for Busy Contact Centres in Local Government
Can Artificial Intelligence (AI) really deflect calls away from the contact centre? Henry Jinman of EBI.AI outlines 7 reasons why conversational AI holds the answer..
5 Reasons to Implement Integrated Email Ticketing in Contact Centres
Jamie MacSween of Puzzel shares his thoughts on why email is important in contact centres and how to use automated ticketing to resolve a sharp influx of customer enquiries..
New Contact Tracing Technology Helps Businesses Avoid Interruption Due to COVID-19
Utilizing Bluetooth Tracing Technology, Contact Harald is giving businesses a new way to keep their employees and customers protected with one simple proximity tracking card..
Voice of the Customer: The Importance of Feedback Surveys
Monitoring the Voice of the Customer (VoC) should be one of the ongoing projects in any service program. One way to achieve this is to perform a customer feedback survey..
Why a Go to Market Strategy Is Important for Every Business
Alon Ghelber, Chief Marketing Officer at Revuze reveals why the more customer engagement you have the more likely your customers will shop with you in the long run..
Boring Customer Service—Is That What Customers Want?
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent..
Revuze Launches a New Product Listing Optimization Tool For Marketplace Rankings
Revuze has created an innovative solution to acing marketing research using AI technology to analyze product listings and track customer reactions..
Are Happy Agents the Secret to Happy Customers?
Mads Fosselius, Founder and CEO of Dixa explains how to create an environment where customer service agents feel empowered to do their best work..
3 COVID-19 Marketing Campaigns That Were Perceived as Positive
As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete..
5 Indispensable Skills for Customer Service Reps
When it comes to providing the best possible service to your customers, the people you hire make all the difference. Here are five basic skills your CSRs cannot be without..
How Haulage and Delivery Drivers Have Helped During COVID-19
A good driver has the communication and customer care skills to maintain a professional and friendly manner in their day to day role, as well as acting as a human connection..