When it comes to improving your service, customers want some important things from your Customer Service Representatives.

Remember the bygone days of great service – with a few modern day examples.

Learn from these customer service mistakes and keep the heart of your business beating.

Even when dealing with ungrateful customers, give the best that you have to give.

The results of a brainstorming session where the attendees came up with 65 customer service best practices. Here they are.

Here are 5 ways that you can ensure customer satisfaction on your next product or service transaction.

Norman Huckerby presents his top ten tips for keeping your customer service alive and kicking.

Three ways to ensure your customer surveys get noticed – and filled out.

Showing customers, respect, graciousness, and appreciation, will benefit the customers, the community and ultimately the bottom line. Gain satisfied and loyal customers by being hospitable.

Why allowing your customer service teams to be themselves is key to great service. Matt Lynch, CSO at Big Sofa explains.

A look at the cause-and-effect of customer satisfaction and increased revenue.

One of the key roles of the Customer Service Manager is to motivate his or her staff. This article aims to help you become a better motivator!

Learn how to use Social CRM to reach out and connect with your customers.

Improving your customer service skills is very simple and the payoffs are almost immediate.

A good response to a customer complaint ensures you’ll receive that complaint only once.

Guy Winch explains why understanding the mindset of complaining customers helps CSRs manage service recovery encounters.

The ability to take a punch is one of the most critical strategic issues facing organizations these days. Learn how to view it as an opportunity to thrill your fans.

Looking for a little inspiration? Look no further! Omar Zaibak brings you 101 of his favorite customer service quotes.