5 Benefits of Social Media in Customer Service
A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..
Spitch and Creative Virtual Partner to Bring Speech Recognition and Conversational AI Together
The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..
Using Artificial Intelligence to Build a Great Future for CX
AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..
Puzzel Delivers New Chat Bot Solution to Insurance Company If
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..
Why the Gig Economy and Customer Service Go Hand in Hand
Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..
Why Integration Over Total Automation Is Key for Customer Service Success
When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..
How AI Has Changed Customer Experience Forever
Learn how having a clear digital strategy and omni-channel solution at the core, overlaid with AI is the real gamechanger to customer service..
The Five Building Blocks of Successful Customer Strategy
Find out what makes a successful customer strategy in 2020 and understand the five most important building blocks necessary to deliver on it..
Ten Ways to Supercharge Your Customer Service
Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..
UJET Releases Research with Insights on the New Tools Shaping Customer Support
A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..
4 Social Media Customer Service Best Practices
This article highlights four social media customer service best practices to help you wow your clients online..
Customer & User Experience Expo 2020
This event has been postponed to 15th & 16th September 2020 Due to Increase in International Travel Restrictions. The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 15th & 16th September 2020, when the Customer & User Experience Expo has its highly anticipated return … Read more
Top Metrics to Make Your Call Center a Success
If you’re looking into upgrading or implementing call center software, read on as we detail some important things to consider to make it a success..
ID R&D’s Newest IDVoice Release Offers Flexible Deployment and High Accuracy
ID R&D, the award-winning biometric solutions provider has announced the newest release of its voice biometric solution, IDVoiceTM version 2.11.
Webinar: Unleash the Full Potential of Your Support Agents
Join customer service leaders from Marriott, Home Depot, Leumi Bank and Bold 360 on our latest webinar: Unleash the Full Potential of Your Support Agents..
Teliax Expands Cloud Offerings With New Services From QuandaGo
Official global partner to deliver the QuandaGo connected experience platform with Contact Center, Process Automation and Knowledge Management services..
How to Design Your Perfect Customer Service Plan
In an excerpt from his book, Achieving Excellence Through Customer Service, John Tschohl provides a guide to preparing a plan for customer service success..
Smile and the World Smiles With You—Unless It’s Fake
Shep Hyken reflects on the importance of a genuine smile when dealing with customers and why as a Customer Service Manager you should ‘hire for attitude’..
Romero Insurance Brokers reveals the results of The Customer Experience Report 2020
The UK’s leading independent insurance broker surveyed hundreds of business professionals to gather a comprehensive overview of customer experience expectations across all sectors. Headline stats include: • High customer service levels are important to 96% of purchasers • Customer service was named the most important factor when making a business decision, overtaking other key factors … Read more