Sometimes it’s the simple approach that means the most to customers and colleagues.
Turn around negative expectations by keeping marketplace promises.
In this article George F. Brown, Jr. presents a supplier-customer relationship case study for analysis.
Never overlook the importance of first impressions and employee recognition.
Aligning these key areas of business is essential when dealing with customers.
Do not underestimate the power of job satisfaction when keeping your customers loyal.
Can you define the word customer? What does it mean to be a customer for your business?
Learn about the importance of having an “ask strategy” and how to implement it.
Did you know that you can measure a company’s value by its customer service?
Is your service “in”? Are people “into” what you have to offer them? Here are 50 ways to make your service the “in” place to be.
In these tough and challenging times, getting the customer experience right is critical.
A useful action plan to banish the word “NO” from your service dictionary.
Making customer service a vital focus in your organization can transform a forgotten department or role into a competitive advantage.
“Will your customers recommend your products or services to someone else?”
Is the glass half empty or half full? The definition resides in your customers’ eyes.
We don’t always think of customer complaints as opportunities, but that’s just what they are.
When considering your performance, consider the yardsticks of your customers.
Can’t see the wood for the trees? Learn how to identify and develop key customer messages.
Your organization is like an engine – and you are the switch that can ignite excellence.
