Brief Encounter: “A minor meeting, short in duration with a person who you will probably never see again.” Does this describe the relationship between you and your customers?

How to diffuse potentially difficult customer service situations.

Learn about the next generation of customer feedback.

Learn how video can enhance the quality of the customer experience.

In this article Dr. Parson gives us some great tips on how to create unforgettable customer experiences.

Knowledge Management is a key capability for enhanced customer support. Learn more in this article by Chris Hall.

Find out why companies are employing Dynamic Case Management.

How to achieve a 360 degree view of customer information for dramatic results.

Welcome complaints! As long as you get complaints from someone who is interested in your service and wants to help you improve.

Word of mouth is now the name of the customer service game.

Adopting a people-Centric Approach can help improve customer satisfaction and profitability.

Top 5 ways service professionals can consistently deliver excellent customer service time after time, call after call, email after email.

When it comes to improving your service, customers want some important things from your Customer Service Representatives.

Remember the bygone days of great service – with a few modern day examples.

Learn from these customer service mistakes and keep the heart of your business beating.

Even when dealing with ungrateful customers, give the best that you have to give.

The results of a brainstorming session where the attendees came up with 65 customer service best practices. Here they are.

Here are 5 ways that you can ensure customer satisfaction on your next product or service transaction.