Meet some stars of service – and learn how to make the most of their skills.

Complete customer management and the power of social networking.

Make your communication with customers more effective with these key points.

Important points to consider when training customer service employees.

Why isn’t every company in the world giving good customer service? Would they? Could they?

The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.

Look at the impact deliveries have on your ability to provide excellent customer care.

Working with a new client has been inspiring.

A missed opportunity to delight an airline customer.

How visitor attractions need to generate that all important ‘wow’ factor.

If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.

Money can grow on trees, customer trees that is, and the bigger the tree the more money leaves can grow.

The basic steps any employee must follow to transform a negative customer experience into a memorable one.

Spending time getting to know your customers will help you reap long term benefits in profitability. Learn how to build a customer loyalty strategy.

A 5% increase in customer retention can boost bottom line profits from 25% to 125%. Learn how you can profit too.

Trust is not earned easily and when it comes to gaining the trust of your clients, there are some important steps to be followed.

Finding out exactly what your customers think and feel is one of the most important aspects of providing customer service excellence.

5-stars is not an award, it’s a declaration to your team that good is not good enough and only excellence will do.