Here are four ways we can leave our customers with a positive lasting impression.

An important focus of any effective leader is to improve the day-to-day operating capabilities of the contact center.

Do you know how much your customers are helping you survive the downturn?

Learn about the myths of gaining, satisfying and keeping loyal customers.

Is your store or business really delivering the best service? Find out with a spot of mystery shopping.

By keeping your customers engaged you will become your very own marketing department.

Here are some simple practices that you might add to your customer service routine.

Honesty really is the best customer care policy. Find out how you can get your customers to trust you.

Find out how to attract and retain loyal customers in five easy steps.

Companies should not forget the fundamentals of customer service, which is to “Serve The Customer”.

Even after a recession, when businesses have been closing and people have been laid off, customer service is still terrible!

Great customer relationships are fine. But a satisfied customer is no longer enough. Learn more in this article by Darby Checketts.

Drew Stevens highlights the unconscious subtleties that will help separate your organization, make you different, maintain client loyalty and keep your profits.

If you think customer relationship management is just a piece of software, you’re dead wrong.

It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.

There’s never been a time when great customer service mattered more than it does now.

I’m a loyal customer, but today was the day when I almost stopped going to my favorite supermarket. Here’s why.

In this article you will learn how to start building true loyalty that delivers sustainable financial rewards.