Is the glass half empty or half full? The definition resides in your customers’ eyes.
We don’t always think of customer complaints as opportunities, but that’s just what they are.
When considering your performance, consider the yardsticks of your customers.
Can’t see the wood for the trees? Learn how to identify and develop key customer messages.
Your organization is like an engine – and you are the switch that can ignite excellence.
How to consistently deliver a truly awesome customer experience each and every day.
Ideas and research for making the most of customer satisfaction surveys.
Developing outstanding customer service is doable for any size business – so why is it not happening? Find out in this article.
A customer retention strategy is important for any business. Here are some key points to consider.
Are you missing the one figure that never shows up on financial reports: loyal customers? Learn how to address this key performance measurement.
Are you using Alice in Wonderland’s mirror to look at your company’s customer service?
Do you need to turn around your customer service fast? Here are 5 simple steps that you will help make a difference right away.
Make your CRM implementation a success by first defining these essential rules of use.
Listening to customer complaints is an important part of every manager’s job. But let’s not forget our employees’ complaints too.
How do we support and motivate our customer service team to give outstanding customer service? The following are five secrets to motivate your customer service team to give exceptional customer service.
Focusing on your internal customers is just as important as focusing on your external ones. Learn more in this article.
An excellent customer service policy is important for any organization. This article explains why and provides some key points to get you started.
Instead of introducing a new concept when it comes to customer service, it’s time to re-introduce an old twist – kindness.
In today’s fast-changing and competitive environment, excellent customer service is essential for success. Here’s how to keep your customers – for life!
