This article outlines some of the key areas in which call center performance can be measured and managed.

Building the foundations of customer satisfaction and loyalty involves everyone.

Customer Service Managers must constantly keep their heads on a swivel. You just never know when or where the next challenge is going to come from.

Five simple starting points for creating the greatest customer experience ever.

How much do you know about your customers? Do you know what makes them happy? Mad? Restless? Let’s face it – you should!

We all know what customer service is. But do we know what “real” customer service is and why it is important?

Ask yourself this question: What are the vital few ideas and actions that really make a difference with customers and clients?

Bad Customer Service does not happen overnight. The good news is that it can be corrected.

When you improve service in every direction of your life, you’ll find new ways to connect to your customers, through your customers.

Like the boomerang, getting customers to return, takes skill and practice. Ed Rigsbee presents his P.A.R.T.N.E.R.S. model for creating and sustaining customer loyalty.

Here are some of the key ingredients for putting the “wow” back into your customer’s experiences.

Sometimes we get so caught up in making a living that we forget what life is all about: helping and sharing with people. And it is this – to help people – upon which customer service is based.

The most important thing in business is to attract and retain your most profitable customers. Read on to discover how to accomplish this feat.

Kevin Dwyer reflects on a recent customer service experience and wonders why he feels a bit under whelmed.

Rosemary Rein reveals how to re-ignite the romance with your customers.

Improve customer service in your call center by following these useful guidelines.

Learn the essential elements of developing a sales and customer service value promise.

Here are a few humorous quotes to ponder and reflect on.