They say wherever you go, there you are. Yet how present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don’t get marked as missing in action.

10 quick and easy customer pleasing tips to adopt when you are replying to your customer’s email.

How do you answer when asked the question: “Does your Organization Make the Grade?”

Have you ever wondered what goes on behind the scenes of a great service provider? Read on to find out more.

If you were hauled you into a court of law and accused of being a ‘world class’ client service provider, would there be enough evidence to convict you?” Many times, unfortunately, their answer is, “Probably not.”

Have you ever left a store without buying what you went there for? Make sure it doesn’t happen at your store or business.

I met for lunch with Dr Ken Blanchard, best-selling author of “The One Minute Manager” and “Raving Fans”. It was a great opportunity to gain an insight into the mind of one of the world’s leading management thinkers..

Ed Horrell takes a close look at Oden Marketing And Design, a true leader in the Kindness Revolution.

Empowerment in customer service has never been more important. This article explores ways that you can empower your employees to provide even better service.

Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?

No customer service program is complete until it addresses the integration of these 5 components.

Are you neglecting the human side and missing opportunities to connect with your most enthusiastic customers?

Every customer looks for three special benefits when they do business with you.

7 things that make or break Excellent Customer Service Personnel.

The interaction anyone has at any level with your employees gives a customer an opportunity to make a judgment about you and your company. Find out why world-class customer service training is critical.

Seven questions we should all ask to unravel what is required to deliver superior customer service.

The only way to extinguish a fire that is burning brightly is to move towards it rather than away from it. Learn how Leonard Buchholz successful applied the theory to dealing with a ferocious customer.

By following these six steps you will be able to capture and act upon the “voice of the customer”, ensuring your business has the most important customer data at its fingertips at all times.