I met for lunch with Dr Ken Blanchard, best-selling author of “The One Minute Manager” and “Raving Fans”. It was a great opportunity to gain an insight into the mind of one of the world’s leading management thinkers..
Ed Horrell takes a close look at Oden Marketing And Design, a true leader in the Kindness Revolution.
Empowerment in customer service has never been more important. This article explores ways that you can empower your employees to provide even better service.
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?
No customer service program is complete until it addresses the integration of these 5 components.
Are you neglecting the human side and missing opportunities to connect with your most enthusiastic customers?
Every customer looks for three special benefits when they do business with you.
7 things that make or break Excellent Customer Service Personnel.
The interaction anyone has at any level with your employees gives a customer an opportunity to make a judgment about you and your company. Find out why world-class customer service training is critical.
Seven questions we should all ask to unravel what is required to deliver superior customer service.
The only way to extinguish a fire that is burning brightly is to move towards it rather than away from it. Learn how Leonard Buchholz successful applied the theory to dealing with a ferocious customer.
By following these six steps you will be able to capture and act upon the “voice of the customer”, ensuring your business has the most important customer data at its fingertips at all times.
You can improve customer service by finding ways to meet most customer needs promptly – and providing some level of service even when you cannot meet their needs.
Good service will bring the customer back. Superior service will give customers something to tell their family and friends. Here are ArLyne Diamond’s top tips for taking your customer service to another level.
Margo Chevers contrasts two very different customer service incidents that highlight the impact of service delivery.
Here are 5 ways you can make sure your business is always meeting and exceeding customer expectations.
The 5 essential things you have to do in your business to enhance customer service.
Providing customer service training for your staff is an important part of your organization’s quest to deliver outstanding service. Here are twelve ideas you can incorporate into your training methods.
Trouble can come from any direction. A delayed product shipment causes a customer to miss a deadline. A salesperson (maybe even you!) promises more than your company could deliver.
