There’s still a collective sigh that occurs whenever customers have to use a chatbot. Even though the technology is improving and chatbots should be smarter than ever, they are still inconsistent and prone to error..
ASAPP, a leading AI-driven contact center software provider, has launched its Customer Experience Platform (CXP), designed to unify customer interactions, systems, and data across voice and digital channels..
Sprinklr, a leading unified customer experience management (Unified-CXM) platform, has announced an expanded global strategic partnership with SAMY, a social-first agency known for blending creativity and technology…
Five9 has announced the winners of the 2025 New Era of CX Awards during Five9 CX Summit 2025. The awards recognize organizations and partners who are redefining what’s possible through AI and automation..
Buy now, pay later giant Klarna has revealed that its AI-driven efficiency gains have allowed it to nearly double employee compensation, even as it slashed its headcount by almost half over the past three years..
New Gen, a technology company focused on e-commerce infrastructure for the AI internet, has unveiled Kepler — the industry’s first agentic commerce platform designed to make retail websites fully AI-ready..
Zendesk’s latest CX Trends 2026 report reveals a pivotal shift in customer expectations: contextual intelligence, the fusion of AI, data, and human insight, is now the gold standard for delivering exceptional service..
Salesforce is ramping up its AI agent management capabilities with new observability features in its Agentforce 360 platform, aiming to give enterprises insight into AI agent behavior and performance..
NiCE has been named a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Vendor Assessment 2025. The evaluation measured vendors on capabilities and strategies..
While most European insurers debate AI strategies in boardrooms, IMA Iberica has quietly deployed the continent’s largest Google Agent Assist implementation. The deployment was carried out by CX leader, Sabio Group..
Stuut Technologies, the first AI platform that automates accounts receivable work for companies, today announced it has raised $29.5 million in combined Series A funding led by Andreessen Horowitz..
In logistics and distribution, operational execution used to be enough. If you delivered close to on schedule and kept the warehouse moving, you were doing your job. That’s not how the world works anymore..
Former Amazon AI leaders raise $12.5M to deploy AI that understands user intent in real time, transforming how millions discover products and content online. The round was led by MMC Ventures..
Every business feels urgency. Systems freeze, production stops, and customers tap their fingers or leave. Nobody imagines an ideal world where everything runs smoothly, but every executive wishes for it..
Netigate, a leading European experience management SaaS player, has announced the acquisition of Mopinion, a leading provider of digital customer feedback software, founded and based in the Netherlands..
Target is doubling down on in-store experience with a new initiative designed to boost customer engagement. The “10-4” programme sets clear expectations for how employees should interact with shoppers..
Content Guru has unveiled a new health and digital social care microsite, underscoring its expanding footprint in the healthcare technology space. The global CX and contact center provider aims to showcase..
Mercatus Outsourcing has partnered with Voiso to strengthen its customer engagement capabilities across the EMEA region, combining operational expertise with AI-powered contact center technology..
WestCX, part of West Technology Group, has launched Engage, a next-generation AI-native engagement platform designed to transform how healthcare organizations communicate with patients..