The interaction anyone has at any level with your employees gives a customer an opportunity to make a judgment about you and your company. Find out why world-class customer service training is critical.

Seven questions we should all ask to unravel what is required to deliver superior customer service.

The only way to extinguish a fire that is burning brightly is to move towards it rather than away from it. Learn how Leonard Buchholz successful applied the theory to dealing with a ferocious customer.

By following these six steps you will be able to capture and act upon the “voice of the customer”, ensuring your business has the most important customer data at its fingertips at all times.

You can improve customer service by finding ways to meet most customer needs promptly – and providing some level of service even when you cannot meet their needs.

Good service will bring the customer back. Superior service will give customers something to tell their family and friends. Here are ArLyne Diamond’s top tips for taking your customer service to another level.

Margo Chevers contrasts two very different customer service incidents that highlight the impact of service delivery.

Here are 5 ways you can make sure your business is always meeting and exceeding customer expectations.

The 5 essential things you have to do in your business to enhance customer service.

Providing customer service training for your staff is an important part of your organization’s quest to deliver outstanding service. Here are twelve ideas you can incorporate into your training methods.

Trouble can come from any direction. A delayed product shipment causes a customer to miss a deadline. A salesperson (maybe even you!) promises more than your company could deliver.

Leonard Buchholz shares his top 7 tips for customer service management.

If we satisfy that need in others by communicating on a human level as well as a business level, then all our interactions will be much more productive.

In this article we will take a look at the power of words to create trust, allegiance and commitment in our customers and clients.

Respecting your client’s communication preferences is not just a courtesy, it’s good business. It’s not about you; it’s about your client.

This article explains the role of consistency in boosting customer retention and satisfaction.

Customer service is not customer satisfaction as reported by customer satisfaction surveys.

From a practical prospective, customer service is the activity of satisfying customer needs. From an emotional one it’s much more than that – customer service is caring for customers and treating them with respect.