In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here’s why.
One of the most serious and costly mistakes companies make is failing to recognize the difference between the value of a customer today and the long-term value of that customer.
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others.
How can you communicate your company’s vision effectively so your employees deliver the highest level of service?
Diederik Gelderman offers a framework for successful customer service in a veterinary practice.
By staying calm, you may be able to satisfy even an upset customer. Even if you don’t, you can maintain your professionalism.
Love them or loathe them, here are some of my favorite customer service buzzwords for you to use and enjoy.
At the heart of great customer service is the way we interact with our customers. It will come as no surprise to hear that we don’t always get those interactions right. In my opinion, what we need is a distinct skill set that can be applied consistently throughout the service industry.
Do you ever stop to think about how much time people spend on the phone making calls to complain about bad customer service? A recent article in The Street pointed out that, on average, adults in the U.S. spend about 364 minutes every year placing calls to report complaints..
When a good customer suddenly becomes an ex-customer, the cries of dismay in many banks are loud: How could something like this happen? In most cases, there are warning signs – but the task of automatically spotting them so far been virtually impossible..
Research finds web best channel for retail customer service. Despite significant investment in digital channels, UK retailers are still only answering just over half (55%) of routine customer questions asked via the email, Twitter and web channels. According to the 2015 Eptica Multichannel Customer Experience Study email performance has worsened considerably in retail since 2014, [...]
Read about the latest trend of customer service “gamification”.
Creating a culture of service within your organization is vital..
Customer feedback is the one thing that gives a business a clearer view of how it is doing. Learn how to analyze customer feedback in this article.
In the City of Fort Collins, the Recreation department has recognized that customer service is a top priority. The City of Fort Collins Recreation department has announced that it is on a mission “to provide world-class recreation services that inspire living healthy and engaged lives”. It says that is committed to improving all aspects of [...]
TV Documentary Sheds Light on Nightmare Customers.
New Freshdesk survey shows 75% of respondents have personally ended relationships with a company due to poor customer support.
It now seems that the preferred channel for customer service is email – the landline phone has seen a huge 53% decrease in popularity.
Is it ever appropriate for a business to “fire” a customer?
