Genesys provides the contact centre and customer service technology to help DŵrCymru Welsh Water become the best water company in the UK.
Creating “C” Level Customer Service is knowing what the “C”s are and what each means to the Customer.
Here are some tips on how to make a great first impression with your customers. Having spent three months searching for a company that could actually deliver on the product I was searching for, I finally secured an interview with the account manager of a large international company. On the day of the meeting, I [...]
Special report on behavioral cues finds that politeness has an impact on customer satisfaction; overall satisfaction rises 2 points.
Virgin Atlantic hopes to improve its customer care by listening to and engaging with customers on social media using software from Synthesio.
According to a new white paper released by iYogi, customer service as we know is about to change forever.
Klaas van der Leest, MD, Intelecom says it’s time to connect CCaas and WFO to create the perfect customer experience.
The world is changing and so is the way we, as business owners, interact with our customers. Now, more than ever, providing outstanding customer service involves providing a total experience.
Carpeo has won the Customer and Staff Care award at the UK’s Wiltshire Business Awards. The company was was praised for its staff motivation, customer management and development and training initiatives. The thriving company, which was a runner up for the same award in 2013, fought off competition from OPED, Richard James estate agents and [...]
Creating alignment between your customers needs and employees and suppliers is critical for a successful customer service strategy.
Bad customer experiences are not hard to find these days. The key to success is to identify and correct poor service before it’s too late. Check out these poor customer service examples.
It might sound quick and simple to say how well your business does in satisfying it’s customers..
Incorporate these five customer service tactics into your sales strategy and watch sales grow..
Recent reports on charges levied by a range of service providers, especially banks, provide some interesting food for thought. The Which! Survey suggested that some providers are making money from customer contact centres, leaving customers waiting for several minutes in a queue, with little transparency as to whether callers are ringing a free number or [...]
Customer issues often present a challenge to turn unhappy clients into satisfied and loyal customers. The following pointers will help you handle the issues more efficiently..
Imagine you are having a rough day on the ski slopes. You’re a new snowboarder or skier. Suddenly, a Vail Resorts employee glides along side of you.
Too few of us complain so most organizations believe they provide awesome service. Here are 5 ways to get your complaints resolved.
The guiding principle behind good customer service is usually summed up in this phrase – ‘The customer is always right.’ But if you’ve ever handled customer service issues before, you know this isn’t exactly true.
Peter Drucker is credited with the idea that the purpose of a business is to a create customer. Is the purpose of your business to create a customer?
