Many companies are turning away possible loyal customers, because they do not know how to turn a complaining customer into a thankful customer who will come back to buy from you again. Here are some suggestions to deal with with cranky customers.
When price wars fail to drive revenues, businesses often look to service to give them a competitive advantage. Anthony Mullins shares eight critical steps to establish a customer service culture.
Research reveals the top countries where customers complain about customer service the most. There are some interesting surprises.
Ten very useful tips that you can put into practice right away to help improve your customer service.
Name or number? How much do you feel you count in today’s fast-moving, production-line world of business? A face or a human barcode? Are you one in a million?
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business.
An online survey of consumers reveals that they don’t get good service from call centers.
CRM may or may not prove to be the answer to providing excellent customer care, but the philosophy of putting customers at the heart of our business is definitely a step in the right direction.
You probably spend a great deal of your time looking for new customers or clients. However “are you sure your doing enough to hold onto the ones you’ve got?”
Customer service? Two strange little words that are totally non-existent in today’s hurried, hectic, and non-personal world.
Thinking about conducting some customer research? Read Martin Day’s step by step guide to learn more.
During increasingly competitive times, isn’t it all too easy to simply cut overheads at any cost?
Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top flight quality and service. Here’s how they do it.
Sounds like a strange question, but you would be amazed to learn how many companies implement new CRM technology without first considering the question “Do we know our customers? All of them?”.
Colin Shaw urges you to ensure that your branding and marketing activities are aligned with your customer experience.
How to capture the advantage behind your next service breakdown.
When things go wrong, customers get upset. Sometimes they blow up in anger. Here are five steps to sanity when your customer is ready to “explode”.
In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here’s why.
One of the most serious and costly mistakes companies make is failing to recognize the difference between the value of a customer today and the long-term value of that customer.
