According to a new white paper released by iYogi, customer service as we know is about to change forever.

Klaas van der Leest, MD, Intelecom says it’s time to connect CCaas and WFO to create the perfect customer experience.

The world is changing and so is the way we, as business owners, interact with our customers. Now, more than ever, providing outstanding customer service involves providing a total experience.

Carpeo has won the Customer and Staff Care award at the UK’s Wiltshire Business Awards. The company was was praised for its staff motivation, customer management and development and training initiatives. The thriving company, which was a runner up for the same award in 2013, fought off competition from OPED, Richard James estate agents and [...]

Creating alignment between your customers needs and employees and suppliers is critical for a successful customer service strategy.

Bad customer experiences are not hard to find these days. The key to success is to identify and correct poor service before it’s too late. Check out these poor customer service examples.

It might sound quick and simple to say how well your business does in satisfying it’s customers..

Incorporate these five customer service tactics into your sales strategy and watch sales grow..

Recent reports on charges levied by a range of service providers, especially banks, provide some interesting food for thought. The Which! Survey suggested that some providers are making money from customer contact centres, leaving customers waiting for several minutes in a queue, with little transparency as to whether callers are ringing a free number or [...]

Customer issues often present a challenge to turn unhappy clients into satisfied and loyal customers. The following pointers will help you handle the issues more efficiently..

Imagine you are having a rough day on the ski slopes. You’re a new snowboarder or skier. Suddenly, a Vail Resorts employee glides along side of you.

Too few of us complain so most organizations believe they provide awesome service. Here are 5 ways to get your complaints resolved.

The guiding principle behind good customer service is usually summed up in this phrase – ‘The customer is always right.’ But if you’ve ever handled customer service issues before, you know this isn’t exactly true.

Peter Drucker is credited with the idea that the purpose of a business is to a create customer. Is the purpose of your business to create a customer?

Your customers are talking. Are you listening? Can you? Traditional CRM analysis exposes only 20 percent of the valuable customer insight that your company captures today.

Customer service software firm hit the sales and service grade.

Chip Bell shares five simple strategies to show your customers you care this Valentine’s Day—as well as throughout the year..

In today’s high-tech world, the one communication tool that remains a constant is the telephone. Here are my top 12 tips for telephone customer service.