Britons Would Rather Fill Out Their Annual Tax Return Than Speak to Customer Service
Research suggests that service providers are not doing enough to listen to and understand the needs of their customers..
How to Handle Upset Customers with Empathy
We’ve all had those customers that come looking for an argument when an issue arises. The number one way to win them over? Use empathy..
How to Use Twitter to Improve Customer Service
Businesses are failing to adequately address the concerns their customers are posting on social media, citing poor response times and a lack of understanding or appreciation of the problem as being the main issues. Here are my top tips to getting it right..
12 Steps to a Customer-Focused Culture
More and more organizations are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well. Here are 12 simple steps to ensure your organization is maximizing this important competitive advantage..
5 Tips for Social Media Customer Service
Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level..
Turning Customer Complaints into Better Business
By spotting customer complaints and dealing with them in a swift and professional manner, these once angry customers can be turned into loyal users who help, rather than hinder, your reputation. Learn more in this article..
Customer Service Professionals: It’s All About the Money
A new study from CV-Library reveals how customer service employees believe ‘workplace perks’ are pointless and that most would rather bank the money..
CXPA Recognizes Verint for Superior Customer Experience Program
Verint Systems Inc. has announced that it has been named a 2015 CX Impact Award winner..
NewVoiceMedia Finalist for B2B Customer Excellence Award
NewVoiceMedia has been named a finalist in the B2B Customer Excellence, Best SaaS and Cloud CRM Solution of the Year categories of the 2015-16 Cloud Awards Program..
10 Customer Service Tips to Ensure Your Event is a Success
The big day is here and everything is ready. It’s show time! Here are ten tips to help ensure that your next business event is successful and your customers look forward to your next invitation..
Twelve Finalists Compete in 2016 Customer Contact Innovation Awards
Twelve organisations have been shortlisted to win the 2016 Customer Contact Innovation Awards. The winners will be announced at the Gala dinner on April 26th at the close of the annual Customer Strategy & Planning conference organised by The Forum..
CGS Acquires Mas Cerca Contact Center
CGS has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider..
Top 10 Customer Experience Trends for 2016
Temkin Group, a leading customer experience firm, has published its annual list of customer experience trends. As a part of these publications, Temkin is calling 2016 “The Year of Emotion.” Here are the top trends to watch..
Brands are Failing at Personalized Customer Experience Finds hybris Study
Study Reveals Brands are failing at personalization, causing customer experience to suffer and demonstrating need for contextualized experiences..
Are Your Prices Customer Friendly?
Do you offer customer-friendly pricing? Or, are your customers surprised to find that fees, surcharges or other costs have been added to their bill and that their total cost is more than they expected?
10 Golden Rules to Bring Your Customer Service Back from Extinction
Great service is like a precious, rare, exotic species that is close to becoming extinct. But it’s not too late to rescue once great service from the brink of extinction. Here are 10 golden rules that you can follow right away..
Telecoms Need to Find More Ways to Help Customers
A new report reveals that 47% of consumers who called their telecoms supplier in the past year would have preferred other means of assistance but fell back on the traditional call center for a score of reasons..
Connecticut Water Emails Photo On Route to Customer
Connecticut Water uses Verisae’s mobile platform to power its ‘Be Sure Before You Open the Door’ program..
Web Chat and Wallboard Added to Intelecom Cloud Contact Centre Solution
Intelecom Group AS has announced the latest enhancements and new features of its multi-channel cloud-based contact centre solution..