Sabio Group, the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce..

The music industry has witnessed a seismic shift with the advent of digital distribution. This transformation isn’t just about convenience; it alters how customers engage with music, crafting experiences that are personal..

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI)..

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. One effective strategy that is gaining popularity is using Customer Experience (CX) software..

Envision the current terrain of nonprofit activities, where data underpins every facet of donor engagement. Proactive, informed customer support shifts from a luxury to a crucial element in bolstering donation levels..

CPaaS is a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging without needing to build back-end infrastructure..

High-maintenance customers often have higher expectations. Here we’ll explore strategies to effectively manage and satisfy high-maintenance customers, ensuring their needs and your company’s goals are met..

The landscape of customer service is dramatically changing with the introduction of artificial intelligence (AI), particularly large language models (LLMs). One of the main benefits of LLMs in customer service is..

The new field service management system from BigChange is cloud-based and incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal..

Victor Obando, VP of Customer Solutions at ActivTrak, discusses how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return..

With Mental Health Awareness week approaching next month, world of work experts, Instant Offices have pulled together advice to help employers support their employees both during this time and beyond..

Proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty..

The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your move to AI assistance is a success..

Sabio has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys..

Remote work has become the new norm in various industries. Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software..

In today’s dynamic digital environment where both quality and agility are critical, it is crucial to strike a balance between the two. He we go over the six most important arguments in favor of software QA outsourcing..

In today’s digital-first world, customer service outsourcing to India stands as a strategic move for businesses seeking not just to thrive but to revolutionize their approach to customer support..

The introduction of the General Data Protection Regulation (GDPR) marked a significant shift toward protecting personal data privacy within the European Union (EU). But what does this mean for organizations that record calls?