Australian Motoring Services (AMS) has slashed call handling and dispatch response times by up to 50% after deploying the Boomi Enterprise Platform. The Platform now enables real-time, two-way data sync..
Amplitude has launched AI Feedback, a new generative AI engine that automatically transforms customer feedback into prioritized, actionable insights. Fully integrated with Amplitude Analytics..
Freshworks has introduced a new suite of AI-driven enhancements for its Freshdesk platform, designed to reduce service fragmentation, improve resolution times, and deliver more personalized experiences..
RingCentral has introduced a new Customer Engagement (CE) Bundle designed to enhance lightweight contact centers by integrating advanced queue management and SMS shared inbox features..
Salesforce has announced plans to acquire Spindle AI, a specialist in agentic analytics and machine learning designed to enhance data-driven decision-making at scale..
Here we set out five practical ways quantum computing is set to transform the customer service landscape. By understanding these future applications, businesses can prepare to harness this powerful technology..
Murf AI, a trusted leader in ethical, enterprise-grade voice solutions, today announced the launch of Murf Falcon, the world’s most efficient and fastest text-to-speech API. Murf Falcon empowers enterprises..
Here we bring you six detailed insights—complete with recruiter quotes, hard numbers, and immediate actions—that will help you attract, spot, and secure the talent your queues need..
Today’s AI isn’t just about automating simple tasks—it’s about creating intelligent, autonomous systems that can understand context, make decisions, and solve complex customer problems..
Customer feedback is one of the most valuable resources any retail business has—yet it’s also one of the most underutilized. Here are six strategies to help you turn customer insights into real improvements..
FCM Travel, the flagship large-market business travel division of Flight Centre Travel Group, announced it has been named to Newsweek’s 2026 ranking of America’s Best Customer Service in Travel Management..
Customer service leaders are at a crossroads, facing immense pressure to deliver exceptional experiences with often limited resources. Could AI be the answer? Here are five practical ways AI can be used right now..
Outdoor spaces give brands a chance to connect with people in ways indoor environments can’t. The air, the light, and the setting naturally change how customers interact with products and with each other..
Front-line staff are the first point of contact for most customers in the car finance industry. They play a vital role not only in providing clear information but also in ensuring that every customer receives fair treatment..
The holidays are a perfect opportunity to strengthen professional relationships and show genuine appreciation. When you’re giving gifts to clients, the goal goes beyond just offering something nice..
Leading UK housing association, Bromford, has appointed AI-first customer experience specialists, Sabio Group, to deliver a transformative cloud communications platform that will fundamentally reshape its service..
Here, you will learn how to spell names correctly over the phone, every time, without awkward repeats or mistakes that cost time and trust. This matters for customer confidence, accurate records and more..
AI strategist Reddy Mallidi delivers a comprehensive playbook for executives to architect, build, and govern scalable AI agent ecosystems. Most organizations have experimented with AI. Few have mastered it..
Virtual Reality creates a fully digital space you can step into. Augmented reality adds digital layers to the real world. Here, we focus on VR and how it supports each step of the CX journey, from first touch to repeat purchase..