The Do’s and Don’ts of Customer Service
Having a trustworthy and supportive customer service team is essential to building key relationships with consumers and keeping them as loyal customers. Here are some handy do’s and don’ts..
Customer Feedback Drives Growth for Hitachi
Hitachi Capital Consumer Finance (HCCF) is leading the finance industry in using customer feedback to shape both its service and products..
Is it Possible to Maintain Good Customer Service when Engaging with More than One Customer?
In a world where your customer service operator is interacting with numerous customers, how many is too many? Read on to find out..
A Fresh New Approach to Managing Customer Experience
Inspiring business owners to make the customer experience a critical business strategy is at the heart of a new customer-focused advisory group – The Customer Edge..
Thousands of New Jobs are Expected in Customers Service Valley
Thousands of new jobs are expected in the south of the Dutch province of Limburg in the coming three years..
Customer Service gets the Star Treatment from Agilisys
Fast growing digital transformation partner Agilisys will host a week of celebrations to raise awareness of customer service and the vital role it plays in successful business practice..
Happy Customer Service Week!
To all the dedicated customer service professionals out there, we wish you a very happy Customer Service Week! Here are a few tips to help you celebrate in style..
Meineke to Discuss Delivering Customer Experiences at Engagement & Experience Expo
Meineke will present a fascinating session titled “Delivering High Performance, Personalized Brand Experiences to Customers,” at the 5th annual Engagement & Experience Expo..
Adapting Systems to Meet New Financial Conduct Authority Complaints Handling Regulations
Martin Ellingham discusses the impact of the Financial Conduct Authority’s (FCA) Complaints Handling Policy Statement PS15/19 on financial services businesses..
Customer Connections: Is Your Voicemail Greeting up to Date?
Lydia Ramsey reflects on her experience with a local restaurant and offers some timely advice for users of voicemail..
Five Ways Start-ups Can Handle Online Customer Complaints
Many start ups are quick to go online and launch their products or services. But what to do if things go wrong? Here are some ways start-ups (as well as established businesses) can successfully deal with online customer complaints..
5 Tips for Managing Your Customers’ Experience
A recent experience prompted me to reflect on the ways companies could better manage the customer experience, lessons that every business can take on board from the start..
7 Ways to Handle Customer Complaints Over the Phone
Before I take you through a 7-step process and tactics for dealing with difficult telephone calls, let’s explore your beliefs and intentions about customer complaints..
Step up and Be a Customer Service Leader
Anyone can be a leader when it comes to customer service. Give it a try – step up and set an example. It will be contagious, and others will follow your lead..
Artificial Intelligence Helps IVR Deliver Middle Ground in Customer Service
Customer contact center managers want to keep engagement costs down, which often means live agents spending as little time on the phone by deflecting as many customers as possible..
Meet the Science Superstars of Customer Service!
Sometimes customer service teams go far beyond the call of duty to delight their customers. One such team is the Guest Services team at the South Florida Science Center..
More Candidates Needed for Customer Service jobs
Despite a massive growth in job vacancies, the customer service industry faces reduced candidate choice.
What Do Your Customers Think about You?
Find out how your customers view the service they receive and you will be able to deliver that little bit extra..
CX Pros to Advance Careers and Programs at New Training and Certification Event
MaritzCX has announced CXMasters™, an intensive career development event for customer experience (CX) professionals who want to expand and validate their skills, increase customer loyalty, and earn professional recognition. CXMasters will be held September 14-17, 2015 in Salt Lake City..