Houston airports use surveillance technology to gain customer insights..

A new version of Aito CEA 4.6 software has been released..

Vigilus continues their pursuit in making ACT! for Notes the “best of breed” in the Lotus Notes CRM market by announcing a brand new version. ACT! for Lotus Notes is a single, extremely flexible Lotus Domino application that enables Users to organize, track, access and share detailed contact and customer information via a Notes client, [...]

Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..

In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..

Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so [...]

Is your Service Desk’s customer service seen as an asset or a liability?

The key to customer service is providing a little bit more..

Neil Hammerton, CEO of hosted voice provider, Natterbox, explains how new technology can aid customer service..

Here are some suggestions for communicating with customers in a meaningful way..

CRM, marketing and email platform chosen by Alexon Group Ladies clothing retailer Alexon Group PLC has chosen the Communicator email management platform from Communicator Corp to provide customer relationship management and marketing through regular email communications. Prior to the decision to choose Communicator Corp, Alexon had outsourced the distribution of their email campaigns, which were [...]

Here are six great ways to to encourage more customer loyalty..

Six month of rigorous auditing results in SDI award for ADA. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk [...]

Customer Service Reps must be equipped with the knowledge and tools necessary to upsell, cross-sell, and make sales offers..

The Customer Service Center: A brief Overview.

Adding extra value doesn’t have to be an expense or a cheap gimmick. In today’s economy price may be king, but value for money is the crown on the king’s head!

Taiwan is a global hub of technological products, and since people there lead busy lives, “24-hour service” is emerging as a new culture, according to Sinyi Realty, a real estate company in Taiwan. According to a survey conducted by Sinyi, since its 24-hour online service launched, even in the late night or early morning, there [...]

You might think a “phone company” deluged with “call center” customer-service problems is as ironic as it gets. You’d be wrong..