“Little things” can make the difference between success and failure for a company. John Tschohl examines the minor details that can put a smile on the face of our customers.

Many companies that claim to offer good customer service in reality are grounded in an operations mentality. Here are six things that really make the difference.

Everyone says the customer is important, but only a few savvy companies invest the time, effort and financial resources needed to build a loyal customer base. In this article you’ll learn how to move lost customers back into the profit zone.

Some companies deliver added value with their customer service and are recognized for it. These companies are in the “customer service fast lane”. Are you?

In this article Ken Wallace presents his fifteen principles for complete customer service.

Going against the grain of customer service training, how about we train our customers?

By changing a few words, you can turn a bad customer experience into a great one.

Companies need to be aware and observant of situations where employees exceed customer expectations and make it part of their standard practice.

The best companies understand that customers want time-saving options.

Put yourself in your customer’s shoes on a regular basis and learn about you and your company from their perspective.