Customer Experience: How to Capture the Right Customer Insights
To facilitate the holy grail of the digital customer experience you need a lot more than just some general online feedback or survey tools.
5 New Customer Behaviors All Customer Service Managers Need to Know
The digital revolution has forced companies to re-evaluate their customer communication programs and marketing tactics. Here are five new customer behaviors all customer service managers need to know.
Are You in the Customer Service Fast Lane?
Some companies deliver added value with their customer service and are recognized for it. These companies are in the “customer service fast lane”. Are you?
15 Principles for Complete Customer Service
In this article Ken Wallace presents his fifteen principles for complete customer service.
Revolutionary Customer Service: Let’s Train the Customer Instead
Going against the grain of customer service training, how about we train our customers?
The Three Worst Words in Customer Service
By changing a few words, you can turn a bad customer experience into a great one.
Turn Employee Customer Service Best Practice into Standard Practice
Companies need to be aware and observant of situations where employees exceed customer expectations and make it part of their standard practice.
Deliver Amazing Service by Respecting Your Customer’s Time
The best companies understand that customers want time-saving options.
Full Service Recovery: How to Handle the Screw Up
When things do go wrong it’s how you recover and delight the customer that truly sets you apart from other companies. Here are five steps to save the customer relationship.
How to Create a Higher Level of Service Using the Power of Perception
Put yourself in your customer’s shoes on a regular basis and learn about you and your company from their perspective.
Customer Service Policy: Are Your Customers Stuck in the Middle?
Errol Allen looks at three ways to ensure a seamless customer experience.
10 Simple Steps to Stellar Customer Service
The good news is, it’s not hard to give great customer service. You simply have to be aware and make it a priority. Following are 10 tips to help you offer stellar customer service.
Customer Service Surveys: The Good, the Bad and the Ugly!
By using surveys with both quantitative and qualitative responses you will get a complete picture as to the true state of the customer experience.
Self-Service Won’t Win You Customers – Customer Service Will
Robert Killory examines the pitfalls of customer empowerment.
How to Handle Customer Complaints: The 7 Do’s and Don’ts
Here are 7 ways to keep your customers happy and turn them into your best advocates.
Six Steps to Understanding the Digital Customer
Richard McCrossan looks at how customer service managers can take six steps to truly understanding digital customers.
Black Friday Customer Service: 5 Easy Steps to Success
Here are 5 ways to significantly impact the customer experience on Black Friday.
6 Customer Service Strategies to Set Your Business Apart
It takes customer service and more for a small company to compete in today’s world of big box stores, and the same business strategies that will set a small company apart are valuable tools for a company of any size.
Customer Service Strategy: To Serve and Protect
If you sincerely strive to “serve and protect” your customers, you will earn their trust and confidence. And over time, that translates into customer loyalty.