For organizations keen to prioritize their customer service technology activities, these should be the key areas of focus.

Retailers continue to shrink physically and grow virtually. It’s a trend that promises many more unhappy returns this Holiday Season, and beyond. Here are three rules to ensure customers experience happy holiday shopping.

To help customer service teams improve conversations, Chris Bijou has developed a list of 10 traits possessed by the best customer service representatives.

What we do today has a long-term effect for both the customer and our company.

Here are some myths regarding customer service that may be stopping your customers from being loyal to you for life.

Most companies want to increase the quality of their customer service – do you?

Have you ever wondered what your customers really want? Here are 5 things that they may be looking for.

A three step process for making your business customer-friendly and build the relationships critical for customer loyalty.

John Tschohl is inspired by one of the world’s leaders in customer service—online retailer, Amazon.com. In this article John suggests we follow Amazon’s example and take the lead in serving our customers.

Why the combination of customer interactions can add up to an overall amazing customer experience.

It was the best of stores, it was the worst of stores. An interesting article by Shep Hyken.

Don’t take customer service for granted – the financial impact is huge!

Delivering customer support excellence can be a challenge. Here are 5 of the most common blunders to avoid.

Make the most of those precious opportunities when connecting with your customers.