Effective Complaint Management: 12 Steps to Customer Delight
The basic steps any employee must follow to transform a negative customer experience into a memorable one.
Navigating the Changing Winds – Six Master Strategies to Building Customer Loyalty
Spending time getting to know your customers will help you reap long term benefits in profitability. Learn how to build a customer loyalty strategy.
Customer Service – Or Customer Care? Knowing the Difference Can Mean More Profit
A 5% increase in customer retention can boost bottom line profits from 25% to 125%. Learn how you can profit too.
Establishing Trust – How to Build Relationships and Make Them Work for You
Trust is not earned easily and when it comes to gaining the trust of your clients, there are some important steps to be followed.
Why Not Do a Customer Survey?
Finding out exactly what your customers think and feel is one of the most important aspects of providing customer service excellence.
5 Star Service vs. 4 Star Service – What’s the Difference?
5-stars is not an award, it’s a declaration to your team that good is not good enough and only excellence will do.
Changing the View on Customer Engagement and Employee Retention
It is necessary in this economic climate to develop stronger relationships that create a long-term backbone for the company.
Memorable Encounters – Every Time!
Here are four ways we can leave our customers with a positive lasting impression.
New Strategies for Contact Centers
An important focus of any effective leader is to improve the day-to-day operating capabilities of the contact center.
Customer Service is Key in Today’s Economic Climate
Do you know how much your customers are helping you survive the downturn?
Dispelling Customer Loyalty Myths
Learn about the myths of gaining, satisfying and keeping loyal customers.
Mystery Shopping Ideas for Your Business
Is your store or business really delivering the best service? Find out with a spot of mystery shopping.
Keep Your Customers Blissed Out & Excited
By keeping your customers engaged you will become your very own marketing department.
Creative Customer Service Strategies
Here are some simple practices that you might add to your customer service routine.
The Easiest Way to Build Trust with Your Customers
Honesty really is the best customer care policy. Find out how you can get your customers to trust you.
What Customers Really Want: Five Steps to Customer Loyalty
Find out how to attract and retain loyal customers in five easy steps.
Do-It-Yourself: The Age of True Customer Service Has Long Passed By
Companies should not forget the fundamentals of customer service, which is to “Serve The Customer”.
The Year of the Customer – Are You Ready?
Even after a recession, when businesses have been closing and people have been laid off, customer service is still terrible!
Customer Astonishment: 10 Secrets to World-Class Customer Care
Great customer relationships are fine. But a satisfied customer is no longer enough. Learn more in this article by Darby Checketts.