Delivering customer support excellence can be a challenge. Here are 5 of the most common blunders to avoid.

Make the most of those precious opportunities when connecting with your customers.

If you want to offer the best possible customer service experience, be sure to be consistent.

Do you know the real reasons why your lost customers decided to stop working with your company? Here is a way to find out.

How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast.

Learn how tough customer conversations should be handled.

Losing a single customer means you’re losing money, but what is the real cost of losing a customer?

Due to some recent travel and some frustration that has been building, Janet Christy feels the need to express some examples of what Customer Service is NOT.

Your manifesto is a declaration of your company’s customer service creed, principles and intentions.

If you’re doing the right thing for the customer, then it’s easier to get forgiveness than permission.

Some simple rules that apply to internal and external customers.

Measuring customer service performance from a customer’s point of view is vital. Learn more in this article.

Getting business through old-fashioned customer service could be your competitive edge.