14 Tips for Optimizing a Supply Chain

14 Tips for Optimizing a Supply Chain thumbnail

An effective supply chain is a must but requires ongoing refinement to keep it performing optimally in an evolving and competitive market. These tips for optimizing a supply chain can drive growth and reduce costs..

10 Ideas for Employee Well-being in Your Contact Center thumbnail

In the busy and sometimes stressful environment of a contact center, maintaining employee well-being is both a challenge and a necessity. Here are some ideas to promote employee well-being and a happier workforce..

Essential Software Solutions: Navigating the Digital Landscape of the Restaurant Industry thumbnail

Regardless of which type of organization a restaurant owner runs, they want to save time and money. The right software program can help them achieve this goal..

D2 Launches Facilities Management Division with BigChange thumbnail

D2 Facilities has used job management software from BigChange to underpin expansion of its facilities management services. The company achieved a 200 percent increase in turnover..

Customer Driven And Calabrio Form Partnership In Australia thumbnail

Workforce performance management leaders Calabrio have announced a partnership in Australia with customer experience and service operations specialists Customer Driven Solutions..

How to Develop Good Rapport in Customer Service

How to Develop Good Rapport in Customer Service thumbnail

For customer service professionals, rapport is the bridge that connects empathetic communication with successful resolutions, fostering positive experiences that can last a lifetime..

SaaS Developers Guide to a Positive Customer Experience thumbnail

In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base..

How Contact Centers Shape And Enhance Your Brand Identity thumbnail

Brand identity is fundamental to success, representing how consumers perceive and experience a company. Here we explore how contact centers shape brand identity and why they’re essential..

BigChange Begins AI Developments with Productivity-Boosting Email Generator  thumbnail

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails..

Should I Ever Hang Up on a Customer?

Should I Ever Hang Up on a Customer? thumbnail

“The customer is always right” is a timeless phrase. But if your customer is being unreasonable, or worse, abusive, should you simply hang up? Learn more about this complex situation..

The Latest Scams Targeting Contact Centers: Stay Aware to Keep Secure thumbnail

The flip side to the technological advancements in the contact center industry is the rising tide of scams specifically engineered to target their vulnerabilities. Here, I’ll discuss the latest scams afflicting contact centers..

Revolutionizing Customer Retention: The Role of Easy-to-Use Credit Options thumbnail

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net..

Streamlining Customer Service Processes with Advanced Workflow Automation Tools thumbnail

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions..

50 Alternative Ways to Say “Sorry for the Inconvenience” thumbnail

“Sorry for the inconvenience” is a tried-and-tested phrase, but it can sometimes feel overused or insincere if not delivered well. Here are 50 alternative ways to express your apologies and show customers that you care..

The Rise of Machine Customers: How to Seamlessly Integrate Services thumbnail

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do..

Customer Support Outsourcing Philippines: Cynergy BPO – Revolutionizing Tech-Driven Customer Experience thumbnail

The strategic move of customer support outsourcing to the Philippines has become an important choice for companies seeking to boost operational efficiency and elevate customer satisfaction..

BigChange Announces Awards to Honour Women in Field Service thumbnail

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. Showcasing its commitment to honouring and uplifting the vital role that women play..

Supporting All Talent to Thrive This Neurodiversity Week thumbnail

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities..

Newly Launched Website Leads the Way in Vulnerable Customer Support Training thumbnail

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website..