In Difficult Times, Keep Your Customers Happy
Drew Stevens highlights the unconscious subtleties that will help separate your organization, make you different, maintain client loyalty and keep your profits.
Critical Customer Information You Can’t Afford to Miss
If you think customer relationship management is just a piece of software, you’re dead wrong.
Where Legendary Customer Service Begins
It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.
7 Things Every Customer Service Person Needs to Know
There’s never been a time when great customer service mattered more than it does now.
Customer No Service – How to Lose a Loyal Customer
I’m a loyal customer, but today was the day when I almost stopped going to my favorite supermarket. Here’s why.
Get the Everyday Basics Right – Then Work on Customer Loyalty
In this article you will learn how to start building true loyalty that delivers sustainable financial rewards.
Managing Caller Hostility on a Customer Complaint Hotline
How to avoid anger spiraling out of control on the telephone.
Providing Professional Internal Customer Service
Learn how internal customer service is a crucial element for any organization.
Five Strategies for Guaranteeing Customer Loyalty
Customer retention has always been one of the most cost effective ways to increase business revenue.
How to Improve Your Surveys to Obtain Better Results
Make sure you are not missing out on useful customer feedback.
Call Center Skills – Five Tips for Better Huddles and Meetings
One of the keys to providing better customer service is to keep your Call Center Agents up to date.
Thank You Notes – Are They a Thing of the Past?
Sometimes it’s the simple approach that means the most to customers and colleagues.
How to Build Customer Loyalty by Making and Keeping Credible Promises
Turn around negative expectations by keeping marketplace promises.
Supplier-Customer Relationship: A Case Study
In this article George F. Brown, Jr. presents a supplier-customer relationship case study for analysis.
Customer Service Lessons From a Sweaty Guy
Never overlook the importance of first impressions and employee recognition.
How to Prevent a Style Conflict between Customer Service and Sales
Aligning these key areas of business is essential when dealing with customers.
How Job Satisfaction Can Affect Customer Loyalty
Do not underestimate the power of job satisfaction when keeping your customers loyal.
How Do You Define a Customer?
Can you define the word customer? What does it mean to be a customer for your business?
Your Customers – Have You Asked Their Opinion Lately
Learn about the importance of having an “ask strategy” and how to implement it.