John Tschohl is inspired by one of the world’s leaders in customer service—online retailer, Amazon.com. In this article John suggests we follow Amazon’s example and take the lead in serving our customers.
Your CRM system does a lot for your business, but you can help make it do more with a few simple upgrades. Learn how in this article.
Why the combination of customer interactions can add up to an overall amazing customer experience.
Let’s go back to basics by taking a closer look at the principles of customer service.
It was the best of stores, it was the worst of stores. An interesting article by Shep Hyken.
Don’t take customer service for granted – the financial impact is huge!
Take a journey through the five Stages of the Customer Satisfaction Practices Continuum.
Delivering customer support excellence can be a challenge. Here are 5 of the most common blunders to avoid.
Make the most of those precious opportunities when connecting with your customers.
The decision that you have to make is whether customer centricity is an investment that promotes doing more rather than less for your customers.
If you want to offer the best possible customer service experience, be sure to be consistent.
Do you know the real reasons why your lost customers decided to stop working with your company? Here is a way to find out.
How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast.
Customer retention is important to the long-term success. Here are five ways to keep your customers.
Handling complaints in a positive way produces tangible benefits for your organization. Learn more in this article.
Learn how tough customer conversations should be handled.
Losing a single customer means you’re losing money, but what is the real cost of losing a customer?
A close look at competency based assessments for successful recruitment of CSRs.
Due to some recent travel and some frustration that has been building, Janet Christy feels the need to express some examples of what Customer Service is NOT.