Do ‘Captive Customers’ Deserve Great Service?
Don’t take ‘captive customers’ for granted. They deserve the best service you can provide.
Embrace Your Customer’s Complaints
Delivery of high quality customer service is, in truth only as complicated as we make it. One of the simplest ways to deliver high quality service is by embracing customer complaints. Learn more in this article.
Make Your Customers Feel Like Stars!
Here are six secrets from the world of celebrity that will get your customers buzzing about you.
Turning Difficult Customers into Raving Fans
Three ways to deal with difficult customers and more importantly, turn them into raving fans of your product or service.
Why Customer Focus Differentiates
Discover the benefits of customer focus and the link with customer loyalty and profitability.
The Top Ten Customer Service Tips
Do you want to keep your customers coming back for more? Take a look at these top ten customer service tips.
The A to Z of Customer Service
Follow these alphabetical tips to provide high quality service, along with a dash of fun for customers.
Customer Service is a PACT
Delight your customers by keeping your side of the PACT and your customers will keep theirs.
How to Prevent Turnover in Your Call Center
With average staff attrition rates hitting 50%, now is the time to take action to prevent high turnover in your call center.
Difficult Customers – There’s No Such Thing
Change the way you think about customers and you’ll find they are not so difficult after all.
CRM – The Emperor’s New Clothes
Is CRM just an illusion? Read this alternative view on Customer Relationship Management and decide.
Achieving World Class Customer Satisfaction
Here’s a seven-step action plan to help target your best clients, build a standout service operation and achieve world class customer satisfaction.
7 Tips for Advanced Customer Satisfaction and Retention
Brandon Balsley, Sage North America small business technology observer, offers his tips for advanced customer service.
How to Deliver Superb Customer Service by Sharing Stories
Everybody loves a good story—in this article Donna Stevenson explains how story telling can actually result in amazing customer service.
7 Tips for Outstanding Customer Retention
Here are seven customer service tips to get your business up and running for outstanding customer retention.
Customer Service in the Web 2.0 World
Our world is changing and the rules of customer service are being rewritten. Read on to learn how technology is shaping the future of customer care.
The 3 P’s of Customer Service Management
A simple but effective way of focusing on three of the most important areas of customer service management.
8 Ways to Get Close to Your Customers
Eight proven ways to get close to your customers and find out what they value, what they care about, what they really want.
Process Management Essentials for Extraordinary Customer Experiences
An extraordinary customer experience can only be provided through a deep understanding, and thorough exploration of process management.