If we satisfy that need in others by communicating on a human level as well as a business level, then all our interactions will be much more productive.

In this article we will take a look at the power of words to create trust, allegiance and commitment in our customers and clients.

Respecting your client’s communication preferences is not just a courtesy, it’s good business. It’s not about you; it’s about your client.

This article explains the role of consistency in boosting customer retention and satisfaction.

Customer service is not customer satisfaction as reported by customer satisfaction surveys.

From a practical prospective, customer service is the activity of satisfying customer needs. From an emotional one it’s much more than that – customer service is caring for customers and treating them with respect.

We all know, deep down, that customer relationships should never be left to chance. So now is the time to seize that moment! Here are ten simple improvements that you can get started on today.

One of our most important skills, both personally and professionally, is our ability to communicate.

The well-known Russian Playwright Anton Checkhov once wrote “Knowledge is of no value unless you put it into practice”. Nothing could be truer when it comes to achieving efficiency in customer management.

Cumbersome systems can push your CSR’s over the edge when it comes to good service.

If you want your customers to be raving fans of your business, you must first be raving fans of your customers.

Jay Lipe shares his keys to delivering world-class customer service, namely: “The Three Pillars of Service Cool”.

Here are several ways you can make your sales process visible for your customers and give them the feeling of control that is so important to them.