Providing Positive Customer Service over the Phone
Are your team members communicating clearly and effectively? Are they trained to develop positive outcomes? 10 Tips for positive phone conversations.
Stop Causing Problems in the Minds of Your Customers
Watch customer satisfaction increase just by changing this one simple word.
Five Ways to Surprise and Delight Your Customers
Anneve Hutchinson receives a pleasant surprise – and offers you five ways to stand out and delight your customers.
Customer Service Superstars and How to Duplicate Them
Meet some stars of service – and learn how to make the most of their skills.
The Present and Future of Customer Engagement
Complete customer management and the power of social networking.
The Difference between Hearing and Listening To Customers
Make your communication with customers more effective with these key points.
Ten Tips for Effective Customer Service Training
Important points to consider when training customer service employees.
Why Do Companies Give Bad Customer Service?
Why isn’t every company in the world giving good customer service? Would they? Could they?
The Expanding Universe of Customer Service
The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.
Do Deliveries Negatively Impact Your Business?
Look at the impact deliveries have on your ability to provide excellent customer care.
Recession Rollercoaster – Variety Is Key for Customer Loyalty
How visitor attractions need to generate that all important ‘wow’ factor.
10 Tips for Impeccable Customer Service
If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.
The Customer Service Tree
Money can grow on trees, customer trees that is, and the bigger the tree the more money leaves can grow.
Effective Complaint Management: 12 Steps to Customer Delight
The basic steps any employee must follow to transform a negative customer experience into a memorable one.
Navigating the Changing Winds – Six Master Strategies to Building Customer Loyalty
Spending time getting to know your customers will help you reap long term benefits in profitability. Learn how to build a customer loyalty strategy.
Customer Service – Or Customer Care? Knowing the Difference Can Mean More Profit
A 5% increase in customer retention can boost bottom line profits from 25% to 125%. Learn how you can profit too.
Establishing Trust – How to Build Relationships and Make Them Work for You
Trust is not earned easily and when it comes to gaining the trust of your clients, there are some important steps to be followed.