The landscape of customer service is dramatically changing with the introduction of artificial intelligence (AI), particularly large language models (LLMs). One of the main benefits of LLMs in customer service is..

The new field service management system from BigChange is cloud-based and incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal..

Victor Obando, VP of Customer Solutions at ActivTrak, discusses how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return..

With Mental Health Awareness week approaching next month, world of work experts, Instant Offices have pulled together advice to help employers support their employees both during this time and beyond..

Proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty..

The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your move to AI assistance is a success..

Sabio has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys..

Remote work has become the new norm in various industries. Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software..

In today’s dynamic digital environment where both quality and agility are critical, it is crucial to strike a balance between the two. He we go over the six most important arguments in favor of software QA outsourcing..

In today’s digital-first world, customer service outsourcing to India stands as a strategic move for businesses seeking not just to thrive but to revolutionize their approach to customer support..

The introduction of the General Data Protection Regulation (GDPR) marked a significant shift toward protecting personal data privacy within the European Union (EU). But what does this mean for organizations that record calls?

Whether industry-specific or a versatile solution, there’s a CRM out there for every business. Let’s dig deeper to uncover how to select the perfect CRM for your business, taking into consideration your needs..

An effective supply chain is a must but requires ongoing refinement to keep it performing optimally in an evolving and competitive market. These tips for optimizing a supply chain can drive growth and reduce costs..

In the busy and sometimes stressful environment of a contact center, maintaining employee well-being is both a challenge and a necessity. Here are some ideas to promote employee well-being and a happier workforce..

Regardless of which type of organization a restaurant owner runs, they want to save time and money. The right software program can help them achieve this goal..

D2 Facilities has used job management software from BigChange to underpin expansion of its facilities management services. The company achieved a 200 percent increase in turnover..

Workforce performance management leaders Calabrio have announced a partnership in Australia with customer experience and service operations specialists Customer Driven Solutions..

For customer service professionals, rapport is the bridge that connects empathetic communication with successful resolutions, fostering positive experiences that can last a lifetime..