Brand identity is fundamental to success, representing how consumers perceive and experience a company. Here we explore how contact centers shape brand identity and why they’re essential..

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails..

“The customer is always right” is a timeless phrase. But if your customer is being unreasonable, or worse, abusive, should you simply hang up? Learn more about this complex situation..

The flip side to the technological advancements in the contact center industry is the rising tide of scams specifically engineered to target their vulnerabilities. Here, I’ll discuss the latest scams afflicting contact centers..

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net..

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions..

“Sorry for the inconvenience” is a tried-and-tested phrase, but it can sometimes feel overused or insincere if not delivered well. Here are 50 alternative ways to express your apologies and show customers that you care..

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do..

The strategic move of customer support outsourcing to the Philippines has become an important choice for companies seeking to boost operational efficiency and elevate customer satisfaction..

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. Showcasing its commitment to honouring and uplifting the vital role that women play..

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities..

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website..

Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP)..

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system..

Quick Response (QR) codes have emerged as a convenient bridge between offline and online customer experiences. Retail businesses are now using these pixelated squares to provide exceptional service..

Here we explore how you can supercharge your branding efforts by leveraging the power of customer success management. Whether you’re a startup looking to make a splash or an established business..

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience..

Chatfuel, the behind-the-scenes chatbot builder with a long history as the provider of the majority of Facebook messages, today announces the immediate availability of a suite of autonomous generative AI agents..