Patients expect prompt responses, personalized attention, and efficient service when they reach out to your clinic. This is where virtual assistants can play a key role in enhancing the customer service experience..
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Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service.
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This article explores how to build a connected customer experience by leveraging customer engagement tools, understanding the stages of the customer journey, and effectively using customer data..
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Sabio has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members..
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Crafting memorable experiences that hook customers from the start is what sets exceptional businesses apart from the rest. Here are five essential building blocks for success..
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ESP Group, the experienced and proven contact centre outsourcing partner, has successfully transformed its CX and positioned itself for significant growth in a strategic partnership with Sabio..
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A happy customer is not just a loyal patron but also an invaluable ambassador for your brand. Here, we discuss six effective strategies to ensure your customers not only stay content but become enthusiastic advocates..
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Customer service has emerged as a critical differentiator for businesses striving to stand out in a crowded market. PITON-Global is leading the charge by emphasizing the importance of superior CX over cost reduction..
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The Optical Consumer Complaints Service has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution..
Humach Launches mAI Pilot a Real-Time Conversational Intelligence Platform to Improve Call Center CX
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Customer Experience Automation Leader Humach today announced the launch of mAI Pilot, an artificial intelligence platform designed to improve the customer experience through digital agents and digital assist..
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Workflow automation platform Rocketlane is today announcing a $24 million Series B funding round as it expands the opportunity for professional services teams with AI capabilities..
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Demonstrating its commitment to providing best-in-class customer service to its hearing care professional (HCP) partners, Signia has been named a winner of the 2024 Globee Awards for Customer Excellence..
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In a bid to enhance customer service efficiency and address longstanding issues, Rochester Gas and Electric (RG&E) has recently taken significant steps towards improving its customer communication strategies..
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Sabre Hospitality, a division of global software and technology firm Sabre Corporation, is primed to unveil an AI powered ‘concierge’ at HITEC Charlotte in the USA..
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Get ready for a game-changer in customer service call centers: Microsoft is about to launch a suite of AI-powered tools that leverages its expertise in AI. The software is set to be released on July 1st..
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With the cost of living increasing, companies are facing a double whammy: not only are they struggling to keep up with rising expenses, but they’re also expected to maintain exceptional customer service..
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Employee benefits have become an invaluable means of recruiting and retaining top talent. In fact, according to statistics, 73% of employees would remain in a company if they had adequate employee benefits..
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By strategically using AI in real-time customer call analysis, the telecommunication giant aims to prevent 100,000 customers from severing ties. This latest move is part of Verizon’s AI-driven journey..