Alexon Selects Communicator Corp Email CRM

Email backup

CRM, marketing and email platform chosen by Alexon Group. Ladies clothing retailer Alexon Group PLC has chosen the Communicator email management platform from Communicator Corp to provide customer relationship management and marketing through regular email communications. Prior to the decision to choose Communicator Corp, Alexon had outsourced the distribution of their email campaigns, which were … Read more

ADA Technology Services Gains Service Desk Institute Accreditation

Howard Kendall, SDI Chairman, Robert Sage

Six month of rigorous auditing results in SDI award for ADA. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk … Read more

24 Hour Live Chat Service Launches in Taiwan

Jasmine Yeh

Taiwan is a global hub of technological products, and since people there lead busy lives, “24-hour service” is emerging as a new culture, according to Sinyi Realty, a real estate company in Taiwan. According to a survey conducted by Sinyi, since its 24-hour online service launched, even in the late night or early morning, there … Read more

Answering a Call from the Future

Telecoms customer service case study

You might think a “phone company” deluged with “call center” customer-service problems is as ironic as it gets. You’d be wrong..

Best Customer Service Companies

Best customer service companies

We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by … Read more

Address Book 4.0 CRM-Lite Now Available in Streetsmart

Custom made CRM software

InfoStreet’s flagship CRM software gets an upgrade. InfoStreet Inc. this week announces that their flagship software, StreetSmart is receiving an upgrade to its Address Book application. The new upgrade, called Address Book 4.0 is due in large part to client demand for a highly-scaled back CRM system. In addition, users continue to have the freedom … Read more