How to Keep a Customer Even When They Are Wrong
Charlotte Sorrentino believes the customer is not always right. Find out what can be done about it..
AOL Customer Service
Customer service number and customer care contact details for aol..
5 Tips to Turn Your ‘No’ Client Into a ‘Yes’ Client
Getting your customer to yes is not always easy. Here are some “trigger tips” to help you on your way.
Alltell Customer Service
Customer service number and customer care contact details for Alltell..
Good Customer Service
A good customer service strategy is essential to maintain customer loyalty and retention. In this article you will learn how to achieve good customer service..
Communicating with Customer Focus
What you say as a Customer Service Professional is key to increasing customer satisfaction. This article focuses on what you should say..
Hard Skills, Soft Skills
Call centres, contact centres, help desks, etc., not all are bad. Likewise, not all are good..
What is Customer Service Software?
Customer service software enables an organization to manage and track customer relationships and provide customer support. Learn more in this article..
Customer Service Manager Resume – Tips for Writing the Perfect Curriculum Vitae
When it comes to setting out on your quest to find a job as a Customer Service Manager, it pays to construct a professional looking resume. Not only will a good resume capture your skills and experience on paper for your prospective employer to consider; it will give you a real confidence boost by reminding … Read more
Accountancy Firm Records Increase in Customer Satisfaction
Customer Service Improvements Result in Increased Satisfaction. IRIS Accountancy Practice Solutions (APS) today announced that the results of its new customer satisfaction survey saw a 60 percent improvement in 2009. The company’s Net Promoter Score (NPS), an internationally recognised methodology that measures customer satisfaction and company performance, leapt from 29 points in April 2009 to … Read more
Going the Extra Mile at The National Customer Service Awards
The ninth annual National Customer Service Awards took place at the Grosvenor House Hotel in London, England. The atmosphere was electric! Given the current economic climate and all the doom and gloom surrounding the credit crunch, the Customer Service Awards 2008 were a great opportunity to boost morale and recognise the positive achievements within the … Read more
When Giving Service, Give It Cheerfully
Customer service – especially when it is delivered both professionally and consistently – will beat price both as a customer retention and as a customer attraction tool just about every time. But customer service is not always what its name would imply..
It’s Not Your Father’s Customer Service Anymore!
Tell me about your employees who are 25 years of age and younger” is a favorite question of mine during one of my workshops, “Communicating and Managing the X and Y Generation Employee..
Getting Customers to Love You
When I was at Lands’ End, Fortune Magazine did an article on us called, “Getting Customers to Love You.” The big revelation about why we were loved was that we could be counted on..
Getting Back to Basics: A Customer Service Tale
If your company is really about customer service, you do not want to stop providing service to customers just because they decide not to do business with you..
AmerenUE Recognized for Customer Satisfaction Excellence
J.D. Power and Associates has recognized AmerenUE for customer satisfaction excellence as part of its Certified Call Center Program..
Customer Service Is Common Sense That Isn’t Always So Common
Customer service expert Shep Hyken comments on a recent J.D. Power and Associates customer service survey..