Poor Customer Support Can Actually Kill Sales
New Freshdesk survey shows 75% of respondents have personally ended relationships with a company due to poor customer support.
How Do Customers Want to Contact You?
It now seems that the preferred channel for customer service is email – the landline phone has seen a huge 53% decrease in popularity.
Focus on the Customer, Not the Money
Striving to take your business to the next level of success? Perhaps it’s time to refocus. Stop worrying so much about the sale, and just take care of the customer.
Is Web Chat Becoming the Customer Channel of Choice?
According to research by BT, ‘web chat is climbing the ladder of customer channel preference’ and rapidly contributing to customer satisfaction, employee productivity and cost-reduction for contact center operators.
The Value of Customer Loyalty
Customer acquisition and development is a costly business. In this article we look at the true value of customer loyalty.
How to Handle Client Complaints
“The Customer is Always Right” was once a standard policy . In these difficult times, can we turn back the clock?
CORGI HomePlan’s Helping Hand to Beat Winter Freeze
New resources unveiled to help customers this winter.
Insurance Company Secures Place at Top 50 Companies for Customer Service
Kent based car insurance company wins place in all four categories. Chaucer Direct has secured a place at the Top 50 Companies for Customer Service awards. The Kent based car insurance company won a place in all four categories: phone, e-mail, social media and online chat. Chaucer Direct is one of only 5 companies in … Read more
Customer Service Phone Tips
Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.
DŵrCymru Welsh Water – Customer Service Case Study
Genesys provides the contact centre and customer service technology to help DŵrCymru Welsh Water become the best water company in the UK.
Providing “C” Level Service Is Easy
Creating “C” Level Customer Service is knowing what the “C”s are and what each means to the Customer.
8 Tips for Fantastic First Impressions
Here are some tips on how to make a great first impression with your customers. Having spent three months searching for a company that could actually deliver on the product I was searching for, I finally secured an interview with the account manager of a large international company. On the day of the meeting, I … Read more
Customer Service Benchmark: Q2 Findings Revealed
Special report on behavioral cues finds that politeness has an impact on customer satisfaction; overall satisfaction rises 2 points.
Virgin Atlantic Hopes to Boost Social Media Customer Care
Virgin Atlantic hopes to improve its customer care by listening to and engaging with customers on social media using software from Synthesio.
Internet of Things Set to Cause a Customer Service Revolution
According to a new white paper released by iYogi, customer service as we know is about to change forever.
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO): a Winning Combination
Klaas van der Leest, MD, Intelecom says it’s time to connect CCaas and WFO to create the perfect customer experience.
How to Provide an Outstanding Customer Service Experience
The world is changing and so is the way we, as business owners, interact with our customers. Now, more than ever, providing outstanding customer service involves providing a total experience.