This article explores how to build a connected customer experience by leveraging customer engagement tools, understanding the stages of the customer journey, and effectively using customer data..

Sabio has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members..

Crafting memorable experiences that hook customers from the start is what sets exceptional businesses apart from the rest. Here are five essential building blocks for success..

ESP Group, the experienced and proven contact centre outsourcing partner, has successfully transformed its CX and positioned itself for significant growth in a strategic partnership with Sabio..

A happy customer is not just a loyal patron but also an invaluable ambassador for your brand. Here, we discuss six effective strategies to ensure your customers not only stay content but become enthusiastic advocates..

Customer service has emerged as a critical differentiator for businesses striving to stand out in a crowded market. PITON-Global is leading the charge by emphasizing the importance of superior CX over cost reduction..

The Optical Consumer Complaints Service has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution..

Customer Experience Automation Leader Humach today announced the launch of mAI Pilot, an artificial intelligence platform designed to improve the customer experience through digital agents and digital assist..

Workflow automation platform Rocketlane is today announcing a $24 million Series B funding round as it expands the opportunity for professional services teams with AI capabilities..

Demonstrating its commitment to providing best-in-class customer service to its hearing care professional (HCP) partners, Signia has been named a winner of the 2024 Globee Awards for Customer Excellence..

In a bid to enhance customer service efficiency and address longstanding issues, Rochester Gas and Electric (RG&E) has recently taken significant steps towards improving its customer communication strategies..

Sabre Hospitality, a division of global software and technology firm Sabre Corporation, is primed to unveil an AI powered ‘concierge’ at HITEC Charlotte in the USA..

Get ready for a game-changer in customer service call centers: Microsoft is about to launch a suite of AI-powered tools that leverages its expertise in AI. The software is set to be released on July 1st..

With the cost of living increasing, companies are facing a double whammy:  not only are they struggling to keep up with rising expenses, but they’re also expected to maintain exceptional customer service..

Employee benefits have become an invaluable means of recruiting and retaining top talent. In fact, according to statistics, 73% of employees would remain in a company if they had adequate employee benefits..

By strategically using AI in real-time customer call analysis, the telecommunication giant aims to prevent 100,000 customers from severing ties. This latest move is part of Verizon’s AI-driven journey..

Imagine a world where call center reps don’t have to deal with aggressive customers – SoftBank Corp is making that a reality. They’ve developed an ’emotion-cancelling’ AI filter that takes the sting out of irate customer calls..

A recent report released by Forrester has revealed that the quality of customer experience in the United States has experienced a significant drop, marking the third consecutive year of decline..