What is a Customer Experience Manager?

What is a Customer Experience Manager? thumbnail

As companies wise up to the importance of keeping customers happy, the role of Customer Experience Manager has shifted from a supporting player to a starring role, with businesses seeking out CX experts..

GEM Rolls-Out BigChange Mobile Tech for Building Services Contracts thumbnail

GEM Environmental Building Services has rolled-out a job management system from BigChange. The cloud-based, 6-in-1 solution live links engineers in the field with back-office management systems providing real-time..

Home Group Transforms Contact Centre Operations With Business Systems Ltd thumbnail

Home Group has partnered with Business Systems Ltd, an industry expert in digital communications solutions, to help transform its contact centre operations, achieving a ROI within six months of implementation..

DORA’s Knocking: Will Financial Services Organisations Weather the Storm? thumbnail

As the winds of regulatory change sweep across the financial services landscape in the UK and Europe, a new force is fast approaching: DORA, the Digital Operational Resilience Act..

Sigma Connected Announces Its First International Customer Service Operation From Cape Town Township thumbnail

Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town..

Personalisation Perfected: Unlocking Customer Loyalty thumbnail

Today, businesses are scrambling to find the secret sauce for meaningful engagement. Enter ContactBabel’s latest report, ‘The Inner Circle Guide to Customer Engagement & Personalisation 2024-25’..

Using Virtual Assistants to Provide Great Customer Service in Your Medical Practice thumbnail

Patients expect prompt responses, personalized attention, and efficient service when they reach out to your clinic. This is where virtual assistants can play a key role in enhancing the customer service experience..

How to Provide Exceptional Automotive Customer Service thumbnail

Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service.

Building a Connected Customer Experience at Every Stage of the Customer Journey thumbnail

This article explores how to build a connected customer experience by leveraging customer engagement tools, understanding the stages of the customer journey, and effectively using customer data..

Leeds Building Society Partners with Sabio to Improve Contact Centre Operations thumbnail

Sabio has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members..

The 5 Pillars of Customer Service

The 5 Pillars of Customer Service thumbnail

Crafting memorable experiences that hook customers from the start is what sets exceptional businesses apart from the rest. Here are five essential building blocks for success..

ESP Group Achieves Transformative CX Improvements With Sabio Group thumbnail

ESP Group, the experienced and proven contact centre outsourcing partner, has successfully transformed its CX and positioned itself for significant growth in a strategic partnership with Sabio..

How Can Your Business Keep Customers Smiling? Master These Strategies! thumbnail

A happy customer is not just a loyal patron but also an invaluable ambassador for your brand. Here, we discuss six effective strategies to ensure your customers not only stay content but become enthusiastic advocates..

Customer Service Outsourcing Belize: PITON-Global – Why CX, Not Cost-Savings, Should Be Your Top Priority thumbnail

Customer service has emerged as a critical differentiator for businesses striving to stand out in a crowded market. PITON-Global is leading the charge by emphasizing the importance of superior CX over cost reduction..

Latest OCCS Report Highlights Commitment to Excellence in Optical Complaint Resolution thumbnail

The Optical Consumer Complaints Service has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution..

Humach Launches mAI Pilot a Real-Time Conversational Intelligence Platform  to Improve Call Center CX thumbnail

Customer Experience Automation Leader Humach today announced the launch of mAI Pilot, an artificial intelligence platform designed to improve the customer experience through digital agents and digital assist..

Rocketlane Raises $24M in Series B to Create a Post-sales CRM for Professional Services Teams thumbnail

Workflow automation platform Rocketlane is today announcing a $24 million Series B funding round as it expands the opportunity for professional services teams with AI capabilities..

Signia Named a Winner in the 2024 Globee Awards for Customer Excellence thumbnail

Demonstrating its commitment to providing best-in-class customer service to its hearing care professional (HCP) partners, Signia has been named a winner of the 2024 Globee Awards for Customer Excellence..

RG&E Introduces ‘Ava’ the AI Energy Customer Service Assistant thumbnail

In a bid to enhance customer service efficiency and address longstanding issues, Rochester Gas and Electric (RG&E) has recently taken significant steps towards improving its customer communication strategies..