The Future of Customer Service in the Insurance Industry thumbnail

The insurance industry is shifting and making digital transformations for good to match increasing expectations and the changing landscape of modern technology. The market dynamics are in constant development..

Tips to Selecting the Right Wholesale Commerce Solution for Distributors thumbnail

In this article, we’ll provide practical tips on how to select the right wholesale commerce solution for distributors. We’ll delve into important factors such as scalability, customer support and integration capabilities..

How to Prepare for CMS Test Call Season

How to Prepare for CMS Test Call Season thumbnail

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study..

Improving Customer Service Starts With a Good Hire

Improving Customer Service Starts With a Good Hire thumbnail

Improving customer service is easier said than done, and typically involves potentially costly employee training. What if employers could improve customer service by changing how they hire new customer-facing employees?

What Are The Main Benefits of Next-Gen MFA Solutions? Unveiling Enhanced Security and User Convenience thumbnail

As digital security concerns mount, the adoption of Multi-Factor Authentication (MFA) solutions becomes increasingly critical for protecting online identities and data..

Moments of Truth: Exploring Jan Carlzon’s Enduring Vision thumbnail

In the late 1980s, Jan Carlzon coined the term “Moments of Truth” to describe the interactions between customers and company employees that directly affect customer satisfaction. The concept is still going strong today..

12 Ways The UPS Store Gives the Best Customer Service

12 Ways The UPS Store Gives the Best Customer Service thumbnail

In this article, we will list 12 ways The UPS Store provides the best customer service to its customers and how it has become a go-to destination for businesses and individuals worldwide..

Ten Ways Accounting Companies Can Deliver Better Customer Service thumbnail

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy..

12 Interesting Rounds of Funding for SaaS Customer Service platforms thumbnail

The SaaS customer service market is growing rapidly, as more businesses realize the benefits of using cloud-based platforms to improve their customer service. Here are 12 rounds of funding for SaaS customer service..

“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt Event thumbnail

Sabio Group has confirmed that acclaimed generative AI expert, Nina Schick, will be its keynote speaker for Disrupt 2024 in the UK. An expert on emerging technologies, Schick will share her vision for AI’s potential..

2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry thumbnail

As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations..

Sabio Group Appoints Gabriel Rodriguez Seilhan as New Managing Director for Iberia thumbnail

Sabio Group, the global digital experience transformation services specialist, has announced the appointment of Gabrial Rodriguez Seilhan as the new Managing Director for its Iberian operations..

How Retailers Can Cut the Queues and Reduce Customers’ Waiting Time thumbnail

Queue wait times can be a significant frustration for customers and can lead to poor customer experiences, leading to lower sales and revenue. Here are some ways retail stores can cut the queues..

Hammer Edge Launches to Bring Total Visibility and Experience Management to Hybrid and Remote Agents thumbnail

Hammer has announced the launch of Hammer Edge, its latest addition to the Hammer Cloud Platform which will provide enterprise contact centers, CCaaS vendors and systems integrators with total visibility..

Lothian Vulcanising Services Breaks BigChange Record

Lothian Vulcanising Services Breaks BigChange Record thumbnail

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange..

The Role of Efficient Manufacturing in Improving Customer Experience thumbnail

A a maker and shipper of products, manufacturing efficiency has a huge impact on customer satisfaction. When your production workflows are optimized, orders can be processed faster. That means happy buyers..

Is Consumer Services a Good Career Path?

Is Consumer Services a Good Career Path? thumbnail

This article explores the definition of consumer services, the advantages and disadvantages of pursuing related jobs, and guidance on choosing it as a career path..

Cyber Incident Brings Healthcare Giant to Its Knees, But Sabio Group Had the Cure thumbnail

The call came in early Sunday morning: “Our systems are down after a cyber-incident, and we need to get our contact centre back up immediately. Our customers cannot phone us, which is a major problem..

How to Implement Customer Focused Innovations

How to Implement Customer Focused Innovations thumbnail

Who do business innovations serve? It’s important to ask yourself this question before you make even the most exciting changes. Sometimes, they may bring more benefits to one group more than another..