Have you ever spent 45 minutes on hold just to ask a simple question? These days are fading as conversational AI reimagines customer experiences across industries. AI-powered communication is raising the bar..

Providing exceptional customer support requires clear and accurate communication, yet language barriers often stand in the way. Traditionally, companies have relied on human translators or multilingual support..

E-commerce has revolutionized the way businesses interact with consumers. Every day, millions of transactions take place online, making the e-commerce industry one of the most dynamic and fast-evolving sectors..

The customer is always right. It’s a phrase we’ve all heard, but in the hospitality world, sticking to this mantra is becoming increasingly challenging. The truth? Some challenging customer behaviors are making it difficult..

How can you improve CSAT and NPS scores without significantly increasing operational costs? The good news is that with strategic investments and process optimizations, you can achieve both goals simultaneously..

AI-powered voice solutions are redefining customer service, making businesses available 24/7 and setting new standards for engagement. Hakob Astabatsyan, CEO of Synthflow AI takes a close look..

The latest US census data shows that about 95 percent of US homes have an internet connection. Here, we look at the importance of customer service in a world where digital connectivity has transformed expectations..

A simple trip to Walmart in Waxhaw, North Carolina, turned into a frustrating experience for a customer named Jack, whose complaint about long checkout lines has sparked a larger conversation about retail efficiency..

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we explore the latest strategies shaping loyalty in 2025..

Effective customer service coaching is essential—not just to ensure your team meets customer expectations but to help them exceed them. Here, we explore six skills every customer service coach should nurture..

Advancements in AI-driven customer experience (CX) solutions have changed the game for businesses, especially in retail and e-commerce. But does your CX lack the human touch?

By leveraging data, pattern recognition, and automation, AI empowers businesses to not only detect but also proactively address the needs of vulnerable customers. Here’s how AI can help vulnerable customers..

How do you know your customers are truly satisfied? It’s a question that can make or break a business. In this article, we’ll explore the most effective ways to measure customer satisfaction..

Industry-leading insurtech Zywave has won five Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer Service..

John Tschohl, founder and president of the Service Quality Institute, presents his guide to Handling Irate Customers and Difficult Situations Technique card. These are the principles that are taught at the Institute..

Al Haddad Motors has been awarded the prestigious Mercedes-Benz General Distributor Award, marking its first-ever recognition for “Best Customer Service Business Performance” in the Small Market category..

In the world of fast-moving consumer Goods (FMCG), product recalls are an inevitable challenge that brands must confront. The key question is; what can brands do to be better prepared and mitigate the damage?

The Airports Council International (ACI) World, in partnership with Amadeus, unveiled the 2024 ASQ Airport Experience Awards winners. The awards recognize airports for their exceptional passenger experiences..