Customer Connect Expo 2025: The Leading Event for Customer Contact Innovation thumbnail

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. Showcasing on April 16th & 17th..

How Efficient Returns Management in Warehouses Can Keep Customers Happy and Coming Back thumbnail

Product returns are a fact of life for most businesses. Whether it’s a sizing issue, a defective item, or simply a change of heart, customers value the opportunity to return products—and they expect it to be hassle-free..

Are You Making a Good Impression on Your Customers? thumbnail

Impressions really matter, especially the first ones, and you will want to get this right to ensure that your customers come back and see you again. How do you determine if you are making a good impression?

The 5 Must-Have Features of a Cloud Contact Center thumbnail

Companies are counting on the cloud contact center flexibility for enhanced communication, making it easy for customers to contact the company in several different ways. The following are the five most critical..

The Role of Self-Service Portals in Modern Help Desk Software thumbnail

Companies providing top-notch customer service are finding that self-service portals make all the difference. These portals, as part of modern help desk software, enable customers to resolve common issues..

10 Ways a Virtual Mailbox Can Help Your Team Respond Faster to Customer Inquiries thumbnail

Whether you’re a small business or a growing enterprise, responding to customer inquiries quickly and efficiently plays a vital role in customer satisfaction and retention. Enter the virtual mailbox—a digital solution..

6 Reasons Why Data Governance Services Are Essential for Fraud Prevention in Finance thumbnail

From cybercriminals breaching payment systems to internal bad actors manipulating data for personal gain, the array of threats facing financial institutions has become both widespread and increasingly sophisticated..

Neuron7’s Resolution Pathways: Transforming Service Delivery with Agentic AI thumbnail

Service teams frequently face challenges that stem from scattered knowledge, complex issues, and inefficiencies in resolution processes. One tool that could be the soution to these challanges is Resolution Pathways..

Hiring a Remote Customer Service Team: Legal Considerations and Best Practices thumbnail

The remote hiring process offers numerous benefits, for example: access to a broader talent selection, reduced operational costs, etc. However, it also creates unique challenges, particularly when it comes to legal..

Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist, has today announced the launch of a new offering aimed at tackling how contact centres manage employee leave requests..

Protecting Customer Data: Tackling Cybersecurity Risks in Service Teams thumbnail

With the current digital environment, safeguarding customer information is paramount for service teams. Companies process enormous volumes of sensitive data daily, ranging from personal information..

AI-Powered Call Centers: Reducing Wait Times and Improving First-Call Resolution thumbnail

Companies may lose their clientele if support systems don’t meet their needs or expectations. Call centers which use AI tackle these problems head-on, reducing wait times and improving first-call resolution..

Flexible Scheduling: Why Giving Your Team Control Over Their Hours Boosts Morale and Performance thumbnail

Allowing your team to control their hours doesn’t just benefit employees—it can create a ripple effect of positivity across your entire organization. From boosting morale to enhancing productivity..

How to Find the Best Speakers on Leadership and Customer Service thumbnail

Want to make your conference, corporate event, or workshop amazing? Speakers who really connect with the audience and offer practical advice for improving lives and businesses are the key..

How Endpoint Security Prevents Data Breaches That Impact Your Customers thumbnail

For businesses that rely on customer trust, such as those in retail, e-commerce, and financial services, safeguarding customer data is not just a best practice—it’s a necessity. This is where endpoint security comes into play..

From Orders to Reviews: How AI is Revolutionizing the Restaurant Customer Experience thumbnail

The restaurant industry is undergoing one of the most significant technological transformations in its history. With the introduction of AI, the way restaurants interact with their guests is evolving rapidly..

Choosing the Right Software for Multilingual Customer Service in a Connected World thumbnail

Today’s business world is global, and with it comes a significant yet rewarding challenge for many companies—offering top-notch multilingual customer service. Your customers aren’t restricted by borders..

Designing for Success: Improving Online Customer Experiences thumbnail

Online retail environments have become a stage where product presentation is a decisive factor in consumer purchase decisions. Consumers no longer rely solely on traditional advertising methods..

How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap thumbnail

When approached by Churches Fire and Security about implementing new customer service contact centre, something didn’t quite add up. Here’s why we took a completely different approach – and how it paid off..