Calabrio, the workforce performance company, has appointed Dillon Nugent as CMO. With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise..

Customer service agents are the face of your company and can make or break your business. If your team is not motivated, it can affect the overall quality of your service. But how do you keep your team motivated?

The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Think differently about Workforce Engagement Management..

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app..

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth..

PCI Pal announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that PCI Pal Agent Assist..

The accelerating shift to a digital world is compelling businesses to rethink their customer experience strategy. Xavier Martin of Alcatel-Lucent Enterprise, explains..

Ever wondered why shopping at your favorite store just feels right? Or how that online platform seems to suggest exactly what you need? That’s the power of psychology in customer service..

Workplace wellbeing in the contact centre goes beyond surface-level happiness; it encompasses creating an environment that nurtures the holistic wellbeing of advisors..

Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres..

In a rapidly evolving customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. Don Macdonald of Sabio explains..

Learn about the key considerations and best practices for developing a comprehensive hybrid work policy that promotes employee well-being, collaboration, and performance..

Calabrio has announced that Ascensos is using Calabrio ONE to schedule 2,500 agents at 7 contact centre locations in the UK, Romania, Turkey, and South Africa..

The customer service landscape is experiencing a fundamental transition as a result of changing customer expectations, technological improvements, and the pursuit of excellence..

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. The new Dashboards are part of the BigChange job management system..

The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. Here, we delve into statistical insights and best practices..

Sabio Group has strengthened its French customer base by securing Aramis Group’s Aramisauto on a multi-year digital transformation project. Sabio will support Aramisauto’s contact centre migration to the Genesys..

Here we explore the concept of empowering customer protection through proactive real-time monitoring. We also emphasize the need for businesses to actively monitor and analyze security threats in real time..