CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Era AI’s functionality provides customers with accurate, highly personalised information in just seconds..

Ryan Welsh, Founder and CEO of Kyndi, recently compiled a list of trends that he believes will help customer service professionals practically deploy GenAI and make it effective for users..

Whilst confidence in technology is rising, companies have to ensure that they are not caught up in the AI whirlwind and look at alternatives such as intelligent automation. Andrew Linley explains..

Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange..

One of the biggest reasons cyber attacks are so damaging to businesses is because of consumers. Customer service in 2023 doesn’t just mean supporting a customer with a purchase, or helping them..

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site.  After viewing an invoice summary on the engineers’ mobile device, a customer receives..

In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: memorable digital customer experiences..

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. BigChange is also boosting customer service with real-time ETAs and updates..

This two-day summit was a melting pot of ideas, bringing together leaders from various industries to share insights on the evolving landscape of Digital Customer Experience (CX)..

Do you worry about the impression you are making on your customers? Do you wonder what they think about your business and your customer service? Do you have a plan for keeping your place clean and tidy?

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips..

In the bustling world of business, treating your customers with the utmost care is a cornerstone of success. Happy customers not only stick around but become brand advocates, spreading the word like wildfire..

The more active your customers are the more successful your business becomes. However, customers stick with you only if their experience with your brand is up to their expectations or beyond..

Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new Sabio Salesforce Practice. The new Salesforce operation cements Sabio’s unique position..

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations..

Ganpath Thanumoorthy of Firstsource explains what operations leaders need to know to grasp the opportunity behind the AI buzzword – and reap the benefits of early adoption..

Karl Brough, General Manager for the U.K. and South Africa at Foundever, explains why now more than ever, a strong partnership, rather than a supplier relationship, is integral to the success of the client..

Miami and Palo Alto, Foundever a global leader in the CX industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents..