Blueprint to Become a Customer Service “Rockstar” thumbnail

By following these tips by John Tschohl, founder and president of the Service Quality Institute, you can become a customer service rockstar and provide exceptional service that will keep customers coming back..

Harte Hanks Chosen to Provide Customer Support for Soon-to-Launch Streaming Service MSG+ thumbnail

Harte Hanks, a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch..

Quickline Speeds Up Customer Service in Contract With Makepositive thumbnail

Makepositive, a leading provider of Salesforce solutions and part of Sabio Group, is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. The collaboration marks an important..

Omnichannel Customer Service: What, Why, and How?

Omnichannel Customer Service: What, Why, and How? thumbnail

By now, you’re probably already familiar with the term “omnichannel” applied to customer service. In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means..

Payment Gateway Services – the Hidden Gem

Payment Gateway Services – the Hidden Gem thumbnail

Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is the hidden gem of cashflow. Rob Crutchington, CEO of Encoded, outlines the questions to ask your gateway provider..

PCI Security Standards Council Welcomes PCI Pal CISO, Geoff Forsyth, to Its Board of Advisors thumbnail

PCI Pal is pleased to announce that its Chief Information Security Officer (CISO), Geoff Forsyth, has been appointed to the 2023-2025 PCI Security Standards Council Board of Advisors..

Smiles and Jokes Help Good Managers Boost Hotel Staff Performance thumbnail

Hotel managers who share a smile and a joke with their teams are more likely to see staff ‘going the extra mile’ when engaging with customers, a new study by the University of Birmingham reveals..

Can ChatGPT Be Used for Customer Service?

Can ChatGPT Be Used for Customer Service? thumbnail

Everyone is chatting about ChatGPT these days because it’s one of tech’s most intriguing new developments. However, the fear, uncertainty and doubt about ChatGPT is rampant. Mike Myer, CEO of Quiq explores..

Call Center Recording: A Modern Tool for Customer Excellence thumbnail

One innovative tool businesses are increasingly employing is call center recording. This technology captures customer interactions, providing valuable insights that can enhance the customer experience..

4 Common Inventory Management Challenges – And How to Solve Them thumbnail

Keeping on top of your inventory management responsibilities isn’t always smooth sailing, and so it pays to be prepared for small hiccups and larger scale catastrophes alike. The first step is knowing the challenges..

Sustainable Logistics: Why Carbon Footprint Matters for Customer Service thumbnail

The goal of customer service is to make customers happy, but the logistics behind it can be costly for businesses, especially when they’re not sustainable. Whether shipping packages to customers or transporting..

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race thumbnail

Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you..

CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania thumbnail

CCI Kenya is successfully disrupting the African BPO landscape in Kenya and the wider CCI Global across Africa. Here they explain the importance of effective training and development for contact centre staff..

Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM thumbnail

Computer telephony integration (CTI) is revolutionizing the way contact centres are managed around the world. By leveraging existing CRM features, CTI provides a single interface to automate customer interactions..

Introducing Claude: The New AI Assistant for Contact Centers thumbnail

Claude’s integration with the Zoom platform allows contact center agents to seamlessly transition from AI-assisted interactions to live video calls. This feature is particularly useful for complex inquiries..

Handling Customer Complaints: Waitstaff’s Essential Guide thumbnail

In the fast-paced and demanding world of food service, it is crucial for waiters and waitresses to handle customer complaints in a professional and effective manner. Learn more in our essential guide for waitstaff..

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation thumbnail

Calabrio today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation..

How to Give Support to Vulnerable Customers: Essential Tips and Guide thumbnail

Vulnerable customers require a unique approach, as they often face financial, emotional, or accessibility challenges that can hinder their ability to navigate through various products and services..

Interview with Jennifer Wells – VP of Customer Experience, Transcom thumbnail

Sabio recently interviewed Jennifer Wells, VP of Customer Experience, Transcom. In this interview, Jennifer explains the importance of listening to your advisors and arming them with up-to-date CX technology..