The Importance of Specialized Customer Service

The Importance of Specialized Customer Service thumbnail

In this article, we will explore the concept of specialized customer service and its importance in meeting the unique needs of different types of customers. We will also discuss some practical strategies..

Ideas to Improve Your Customer Service

Ideas to Improve Your Customer Service thumbnail

Here you will learn how to improve customer communication and use technology to reduce bureaucracy and create a pleasant shopping experience. You will make a difference in the marketplace with the proper tools..

Customer Experience Engineering Demystified: An In-Depth Look thumbnail

Customer Experience Engineering is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. CXE seeks to ensure that every touchpoint..

SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider thumbnail

SevenRooms, a guest experience and retention platform for the hospitality industry, today announced its agreement with Marriott International to become a preferred restaurant technology provider..

Empowering People: Interview with Leigh Hopwood, CEO, CCMA thumbnail

At Disrupt 2023, Sabio interviewed Leigh Hopwood, Chief Executive Officer, CCMA, on the importance of providing contact centre advisors with the right tools to do the job. Watch the full interview here..

The Psychology of Customer Service: The Secret to Happy Customers thumbnail

Understanding the psychology of customer service can help businesses create customer experiences that not only meet expectations but also exceed them. This, in turn, fosters customer loyalty and positive word..

Handling Customer Experience During Hyper-Growth, When Change Is the Only Constant thumbnail

Phil Dean, Global Head of Support and Services at Deel, explains how bringing customer support teams in-house elevates customer experience. Here, he focuses on several key areas to understand how..

What Are the Three Pillars of B2B Customer Support for Fintechs? thumbnail

More businesses are recognising the value of outstanding customer service. In fact, 88% of companies now prioritise customer experience in their contact centres. Cédric Galins, Head of Customer Support & Services, Mangopay..

Sigma Connected Recognised as a Top UK Employer by the Sunday Times thumbnail

Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey..

What Sets the Best Contact Center Services Apart? You May Be Surprised thumbnail

When selecting a contact center to assist your company, you want more than outsourced services. You want a partnership: a team of agents and managers that you would have been happy to hire..

Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation thumbnail

Sabio, the digital customer experience (CX) specialist, has launched a new solution aimed at fuelling an organisation’s digital transformation strategy by surfacing actionable insights from customer interactions..

Samaritans Trains Over 1,500 Customer Facing Staff in Supporting Vulnerable Customers thumbnail

This Mental Health Awareness Week Samaritans, the charity for suicide prevention, is reminding businesses of the importance of supporting their employees in having conversations with vulnerable customers..

Top Ten Goodwill Gestures for Happier Customers

Top Ten Goodwill Gestures for Happier Customers thumbnail

In this article, we will explore some examples of goodwill gestures that businesses can use to show appreciation to their customers. Here are our top ten goodwill gestures for happier customers..

6 Ways to Improve Customer Experience in Healthcare

6 Ways to Improve Customer Experience in Healthcare thumbnail

CX in healthcare is not just restricted to visiting hospitals. It comprises every step of patient interactions between them and the company representatives. Customer experience is an integral part of any industry..

Empowering People – Microsoft Interview thumbnail

At Disrupt 2023 in the UK, we interviewed Seb Reeve, Business Development Director at Microsoft (Nuance), on the benefits of empowering contact centre advisors to help deliver excellent CX..

PCI Pal Listed in Growth Index Top 100 Ranking of UK’s Fastest Growing Companies for Second Year thumbnail

PCI Pal, the global SaaS provider of secure payment solutions for business communications, has been ranked in the Growth Index Top 100 for the second consecutive year..

Customer Experience is Employee Experience – and Vice Versa thumbnail

Tony Smith, contact centre and employee experience expert at IR, explores the correlation between employee engagement, job satisfaction and customer satisfaction, and the importance of a single view of truth..

How Moving to the Cloud Enhances Customer Service thumbnail

In recent years, businesses have been increasingly turning to cloud technology to improve and streamline their customer service operations. In this article, we’ll look at some of the key benefits and strategies..

How Start-Ups Can Provide Superior Customer Service: Top Strategies Explained thumbnail

In the competitive world of start-ups, one key factor that sets successful companies apart from the rest is their ability to provide superior customer service. Read on to learn more about the strategies for success..