Ed Creasey shares a 3 point plan based on findings from Calabrio’s latest State of the Contact Centre Report 2023: Activating the Agent of the Future, to prepare your operation..

When Breast Cancer Care merged with Breast Cancer Now they selected Britannic to merge the two telephony systems together to streamline calls and operations. Learn more..

Today’s customers demand more from their financial providers. They expect fast, seamless, personalized experiences and, above all, exceptional customer service. Here we interview David Luck of Capital on Tap..

Sandra Haworth, Marketing Director at Cirrus Response, gives some good reasons why you should consider changing contact centre providers..

Sabio Group has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. Download the white paper here..

Futures market trading is a world of constant movement and challenges. Success here depends on various factors, from strategies to risk management. One factor can be a game-changer: exceptional customer service..

Average handle time is an important contact centre metric but it can be a double-edged sword that creates customer dissatisfaction. It’s important to strike the balance between speed and personalised service delivery..

Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with Visa and approval as a Visa Direct Preferred Partner..

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork..

Did you know that holiday accident claims spike by 15% each year? This article will help you navigate these choppy waters with strategies for accident prevention, effective responses to claims and legal implications..

A new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service..

Loyalty schemes have been around a lot longer than you think, going back even further than frequent flyer programmes. Hamish Sherlock of Applause explains how to build a next-generation loyalty scheme..

In today’s changing business world, companies often encounter various crises that can significantly impact their operations and reputation. Organizations must be prepared to navigate through challanging times..

Generative AI has undoubtedly captured our attention, spotlighting how AI is ready at last for business prime time. Jim Webber of Neo4j believes that to get reliable answers, it is time to bolster ChatGPT with smart data..

The retail sector is undergoing a seismic shift. AI will – and is – transforming customer experience and will help to turn shoppers into loyal brand enthusiasts. Danny Seaborne, Sabio’s UK & South Africa MD, explains..

As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step..

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange..

Marsh Finance, one of the UK’s leading car finance companies, is working with Sabio Group on a project that will dramatically enhance interaction experiences with its customers and brokers..