10 Tips for Customer Data Management Success

10 Tips for Customer Data Management Success thumbnail

Managing customer data can be daunting, especially for small businesses with limited resources. In this article, I will provide 10 tips for customer data management success that can help businesses of all sizes..

Unlocking Additional Value From Your Customer Service Technology Stack thumbnail

One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on customer service provision. Angela Clarkson, Head of Business Consultancy at Sabio..

How an Answering Service Helps Improve Customer Service Experience thumbnail

Can you image how different calls to your business would be if your customers could see that you care? In a world of bots, AI, and ‘you’re number 357 in line’, great customer service is a true differentiator..

Zenarate AI Simulation Training Releases 2023 CX Agent Report with Execs in The Know thumbnail

Zenarate has announced the CX Agents: A Survey of CX Leaders Regarding Their Most Valuable Asset report. The report highlights trends and challenges for contact center leaders working to improve agent performance..

Sabio Group Strengthens Commitment to Nordics Following Recent Expansion thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist has appointed Nicolai Ginge as Country Manager for Sabio Denmark. The appointment follows Sabio’s expansion in the region earlier this year..

Four Tips for Having Happier Customer Service Employees (and Why it Matters) thumbnail

Customer service is all about making customers feel valued, comfortable, and happy. So, the happier your customer service employees are, the more you can ensure your customers receive top-notch customer service..

Customer Satisfaction Metrics and Tools to Improve Your Service thumbnail

Businesses must utilize metrics and Key Performance Indicators to measure their performance in order to ensure that customer service meets their needs. In this article, we will look at the significance of metrics..

South Staffordshire District Council: A Case Study thumbnail

The flexibility of the Call Secure Plus solution, powered by PCI Pal has really shown its worth. It is very rare that you design a service and have to go-live with the business continuity plan. Read more in this case study..

Five Ways to Build Agent Confidence in the Contact Centre thumbnail

Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips..

Three Highlights from the 2023 Decision Makers’ Guide thumbnail

Rob Crutchington, CEO of Encoded, discusses how modern technology and payment orchestration can address the issues to help contact centres reduce costs, protect card data and improve customer experience..

Sabio Group Secures Multi-Year Contract With Journeycall, Part of ESP Group thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist, has secured a multi-year contract with Journeycall to support its digital transformation strategy..

Zenarate AI Coach Simulation Training Helps Startek Develop Confident Top-performing Agents thumbnail

Zenarate, the leading Simulation Training solution, today announced that Startek, a global customer experience (CX) solutions provider, is using its AI Coach to provide immersive training to its contact center teams..

Polypipe Building Products Utilising Customer Feedback to Propel Growth for Its Underfloor Heating Systems thumbnail

Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, has shared it has been investing in its customer feedback programme..

5 Essential Steps to Improve Credit Card Customer Service thumbnail

Excellent customer service is an integral component of any successful credit card business. It helps create a positive customer experience and increases customer loyalty. Here are five steps to follow..

makepositive Named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study thumbnail

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens™ Salesforce Ecosystem Partners Study for the UK..

Smart Ways Contact Centres Can Achieve More and Regret Less thumbnail

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre.  Magnus Geverts shares 5 budget-friendly strategies..

More Than Twice as Many Consumers Trust Customer Reviews Over Companies Themselves thumbnail

Businesses are being urged to pay attention to their customer review strategy, following new research from Smart Money People, the UK’s dedicated financial services review site..

CDC Draincare Doubles Productivity and Expands Nationally with BigChange thumbnail

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system..

Sainsbury’s New Loyalty Scheme: How Does the Supermarket Stack Up for Customer Service? thumbnail

Research from SaaSGenius.com has revealed that while both Sainsbury’s and Tesco are offering cheaper deals to members, each of these grocery suppliers is lagging behind when it comes to customer service..