PCI Security Standards Council Welcomes PCI Pal CISO, Geoff Forsyth, to Its Board of Advisors thumbnail

PCI Pal is pleased to announce that its Chief Information Security Officer (CISO), Geoff Forsyth, has been appointed to the 2023-2025 PCI Security Standards Council Board of Advisors..

Smiles and Jokes Help Good Managers Boost Hotel Staff Performance thumbnail

Hotel managers who share a smile and a joke with their teams are more likely to see staff ‘going the extra mile’ when engaging with customers, a new study by the University of Birmingham reveals..

Can ChatGPT Be Used for Customer Service?

Can ChatGPT Be Used for Customer Service? thumbnail

Everyone is chatting about ChatGPT these days because it’s one of tech’s most intriguing new developments. However, the fear, uncertainty and doubt about ChatGPT is rampant. Mike Myer, CEO of Quiq explores..

Call Center Recording: A Modern Tool for Customer Excellence thumbnail

One innovative tool businesses are increasingly employing is call center recording. This technology captures customer interactions, providing valuable insights that can enhance the customer experience..

4 Common Inventory Management Challenges – And How to Solve Them thumbnail

Keeping on top of your inventory management responsibilities isn’t always smooth sailing, and so it pays to be prepared for small hiccups and larger scale catastrophes alike. The first step is knowing the challenges..

Sustainable Logistics: Why Carbon Footprint Matters for Customer Service thumbnail

The goal of customer service is to make customers happy, but the logistics behind it can be costly for businesses, especially when they’re not sustainable. Whether shipping packages to customers or transporting..

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race thumbnail

Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you..

CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania thumbnail

CCI Kenya is successfully disrupting the African BPO landscape in Kenya and the wider CCI Global across Africa. Here they explain the importance of effective training and development for contact centre staff..

Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM thumbnail

Computer telephony integration (CTI) is revolutionizing the way contact centres are managed around the world. By leveraging existing CRM features, CTI provides a single interface to automate customer interactions..

Introducing Claude: The New AI Assistant for Contact Centers thumbnail

Claude’s integration with the Zoom platform allows contact center agents to seamlessly transition from AI-assisted interactions to live video calls. This feature is particularly useful for complex inquiries..

Handling Customer Complaints: Waitstaff’s Essential Guide thumbnail

In the fast-paced and demanding world of food service, it is crucial for waiters and waitresses to handle customer complaints in a professional and effective manner. Learn more in our essential guide for waitstaff..

Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation thumbnail

Calabrio today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation..

How to Give Support to Vulnerable Customers: Essential Tips and Guide thumbnail

Vulnerable customers require a unique approach, as they often face financial, emotional, or accessibility challenges that can hinder their ability to navigate through various products and services..

Interview with Jennifer Wells – VP of Customer Experience, Transcom thumbnail

Sabio recently interviewed Jennifer Wells, VP of Customer Experience, Transcom. In this interview, Jennifer explains the importance of listening to your advisors and arming them with up-to-date CX technology..

The Importance of Specialized Customer Service

The Importance of Specialized Customer Service thumbnail

In this article, we will explore the concept of specialized customer service and its importance in meeting the unique needs of different types of customers. We will also discuss some practical strategies..

Ideas to Improve Your Customer Service

Ideas to Improve Your Customer Service thumbnail

Here you will learn how to improve customer communication and use technology to reduce bureaucracy and create a pleasant shopping experience. You will make a difference in the marketplace with the proper tools..

Customer Experience Engineering Demystified: An In-Depth Look thumbnail

Customer Experience Engineering is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. CXE seeks to ensure that every touchpoint..

SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider thumbnail

SevenRooms, a guest experience and retention platform for the hospitality industry, today announced its agreement with Marriott International to become a preferred restaurant technology provider..

Empowering People: Interview with Leigh Hopwood, CEO, CCMA thumbnail

At Disrupt 2023, Sabio interviewed Leigh Hopwood, Chief Executive Officer, CCMA, on the importance of providing contact centre advisors with the right tools to do the job. Watch the full interview here..