Cirrus, the leading contact centre solutions provider, today announces an upgrade to its revolutionary contact centre platform, and it’s set to transform customer service..
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Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Centre 2023: Activating the Agent of the Future..
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Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth..
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Last year, call centers averaged a 38 percent agent turnover rate – 12 percentage points higher than in 2020. That turnover has a steep cost. Christophe Martel, cofounder and CEO of FOUNT, investigates..
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The digitisation of marketing has ushered in an era of unprecedented possibilities. Central to this evolution is the adoption of Artificial Intelligence (AI)..
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This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session..
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Conduent, a global technology-led business solutions and services company, released new research that provides a focused, in-depth view of the state of the customer experience (CX) within the retail/eCommerce vertical..
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Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. The report also recognizes Calabrio as a Value Index Leader..
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Zenarate, the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies..
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It’s no secret that workforce management (WFM) is at the core of effective business operations. So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day was a must-attend event..
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Tom Darnell, COO at IRIS Audio Technologies examines the impact of background noise and how the latest technology can help improve contact centre agents’ wellbeing.
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Businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore next-level approaches that are shaping the future..
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Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner..
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BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. The portal provides an immediate insight into the current status..
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What makes clients so frustrated that they vent their anger at service representatives? What do they get most frustrated about? Can anything be done to preemptively address the situation?
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Let’s cut through the noise and get straight to what’s hot in tech today: customer communication. If you’re thinking about how to interact with your audience in 2023, you need to understand that the rule-book..
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Call centers are crucial in any business as the first point of contact for providing assistance or information about a particular product or service. Here are some ways call centers can enhance the customer experience..
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In the dynamic landscape of financial services, differentiation is the name of the game. Jon Brooks, Head of Financial Services at Sabio Group, suggests some ways companies can stand out..