Customer service personnel who are responsible for debt collection must be equipped with essential skills to ensure that the process is carried out professionally, efficiently, and effectively..

SuccessKPI has announced research findings that reveal solution expertise and cloud technology enablers are critical to getting the most from cloud contact center deployments and achieving better business results..

This FREE webinar will explore how to transform data from across digital channels into actionable insights, giving you a single, unified, 360° view of your customers to drive faster, smarter business decisions..

Calabrio has announced that Calabrio ONE  is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a selection of applications and integrations that elevate customer and employee experiences..

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. This means that providing an exceptional level of customer service is essential..

As our society becomes more globally connected, it is increasingly important to have a workforce that reflects the diversity of the world around us. What role do employers play in cultivating an inclusive workplace?

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company..

At our Disrupt 2023 conference I outlined how, at Sabio, we’re using data to ‘think outside the tick-box’ and help create lasting and effective wellbeing strategies for clients. Learn more about Sabio’s Wellbeing Programme..

RWS’ Tridion, with six of its partners, recently convened in Stockholm for the Tridion partner summit. They shared their rich expertise in powering guided experiences through structured content and semantic AI..

Quick response (QR) codes have been around for many years. They’re initially used in the vehicle industry to track parts. However, their uses have changed over the years. They’ve become an accepted marketing tool..

Logistics is a crucial component for any business that is in charge with the movement of products and other goods. Logistics services deals with organizing, handling and managing the transport, and storage..

We live in the age of convenience, where customers expect a seamless, lightning-fast service experience. Customers of today prioritize speed and ease above all else. Sam Klaas explains..

EvaluAgent has become the first to integrate Chat GPT into quality assurance call centre software industry wide – introducing SmartScore –  a major milestone for the industry..

Microsoft recently announced the launch of Copilot, a new tool that is set to bring massive productivity gains for professionals across the globe using its Office 365 application suite..

Calabrio has announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access..

Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. Phil Jordan, AI & Automation Specialist at Sabio Group, investigates..

The security company, which protects high net worth individuals and commercial assets, has achieved a 40 percent increase in operational efficiency following the implementation of a BigChange job management system..

Post-purchase support is an integral feature of digital marketing which all e-commerce stores should consider. What are the benefits for a business? More importantly, how does it fit into an overall strategy?