The time for short-term fixes is over and businesses are looking at long-term strategies, particularly when it comes to attracting the very best candidates and building loyalty and longevity across their team..

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. Jim Davies explores ways to provide elephant-astic experiences..

Generative AI tools – such as ChatGPT – have captured the minds of everyone across the technology spectrum and beyond. Stuart Dorman of Sabio Group takes a closer look at this potentially disruptive technology.

Dan Darcy, Chief Customer Officer at Qualified, explains how business leaders can double down on amazing customer experiences to not only cut costs but grow despite a tough economy..

A RWS report reveals 44% of global consumers are frustrated by the dominance of the English language on the internet and technology and only 23% feel brands understand their cultural needs and priorities..

A successful firm must have both customer service and cybersecurity. At first glance, they might appear unrelated, yet they are actually intertwined in several significant ways. The protection of customer data is one..

PCI Pal is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats..

In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management..

TDCX, an award-winning digital customer experience (CX) solutions provider for innovative technology, announced today the launch of its first Digital CX Center of Excellence in Singapore..

Research released today highlights the changing nature of calls taken in the contact centre are having an impact on frontline wellbeing, with more than half of frontline colleagues reporting work-related stress..

If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023..

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers..

A BigChange job management system is helping electrical contractor Stirling Electrical Services improve efficiency and transform business performance..

Over the last few weeks, you would have heard lots of noise about ChatGPT, the new model for conversational AI that was launched by OpenAI. Joe O’Brien of Sabio Group, takes a close look..

Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows..

Recent news articles are telling us that the world of voice assistants is struggling, with the latest industry murmurings involving Amazon’s Alexa and it being described as a “colossal failure”. Phil Jordan of Sabio, investigates..

Thinking about how POS technologies can transform your business operations? Read the following POS trends to meet the ever-changing customers’ needs..

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation..